<p>POSITION SUMMARY:</p> <p>This position serves as the primary point of contact for the RMU Health Clinics. The role supports daily operations through scheduling, rescheduling, collecting new patient forms, verifying insurance, collecting payments and posting them to patient ledgers, managing the cash box, and preparing weekly volume reports. It also assists with building security by monitoring entry, collects data for surveys and grant requirements, and provides essential support to clinic providers to ensure efficient, patient-centered workflows</p> <p>This is an on-site, full-time position (40 hours per week, Monday-Friday), and includes eligibility for all RMU benefits, including health, dental, vision, life insurance, short- and long-term disability, 401(k), and more. In addition, this position receives 17 paid holidays annually, 3 paid floating holidays annually, and accrual of paid vacation and paid sick time.</p> <p>REPORTING RELATIONSHIPS:</p> <p>Position Reports to: Asst. Director of RMU Health Clinics / Revenue Cycle</p> <p>KEY RESPONSIBILITIES</p> <ul> <li>Patient Interaction: Greet patients and visitors; answer calls; provide bilingual (English/Spanish) customer service. </li><li>Scheduling: Coordinate appointments across multiple clinics, including teletherapy and group sessions; manage waitlists and referrals. </li><li>Data & Billing: Enter patient demographics and insurance details; verify coverage; collect copays; assist with billing and authorizations. </li><li>Administrative Support: Collaborate with staff to improve workflows; Update office policies as needed; Acquisition, monitoring, and updating of clinic inventory; prepare monthly clinic and foundation expense reports for finance department. </li></ul> <p>Secure vendors for specialized clinic supplies and equipment and coordinating with finance department.</p> <ul> <li>Marketing & Outreach: Create and distribute clinic materials; attend community events to promote services. </li></ul> <p>PERFORMANCE METRICS</p> <ul> <li>Patient and staff feedback </li><li>Accuracy in data entry and billing </li><li>Compliance with HIPAA and internal policies </li><li>Timeliness and responsiveness </li><li>Contribution to process improvements </li></ul> <p>WORKING REQUIREMENTS/CONDITIONS</p> <p>Education/Certification:</p> <p>High School Diploma. BS/BA Preferred</p> <p>Required Knowledge:</p> <p>Working knowledge of Office 365, Google Workspace, and ability to learn and manage EMR (Clinicnote).</p> <p>Experience Required:</p> <p>2 to 4 years reception experience preferred; some experience in an SLP clinic or setting.</p> <p>Understanding and adherence to HIPAA and FERPA regulations, including privacy and confidentiality matters.</p> <p>Skills/Abilities:</p> <p>Perform independently and be able to determine when supervision or information is necessitated.</p> <p>Excellent detail-oriented, organizational, and multitasking skills.</p> <p>Strong written and verbal communication skills.</p> <p>Pleasant and positive demeanor.</p> <p>Demonstrate competent problem solving and decision making within the job boundaries.</p> <p>Multilingual skills are strongly preferred, specifically Spanish</p> <p>PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION</p> <p>Finger dexterity:</p> <p>Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together</p> <p>Talking:</p> <p>Especially where one must convey detailed or important instructions or ideas accurately, loudly, or quickly</p> <p>Average Hearing:</p> <p>Able to hear average or normal conversations and receive ordinary information</p> <p>Average Visual Abilities:</p> <p>Average, ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery</p> <p>Physical Strength:</p> <p>Sedentary work. Sitting most of the time. Exerts up to 10 lbs. of force occasionally (Almost all office jobs)</p> <p>WORKING CONDITIONS</p> <p>None:</p> <p>No hazardous or significantly unpleasant conditions (Such as in a typical office)</p> <p>MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION</p> <p>Reasoning Ability:</p> <p>Ability to deal with a variety of variables under only limited standardization</p> <p>Able to interpret various instructions</p> <p>Mathematics Ability:</p> <p>Ability to perform basic math skills, use decimals to compute ratios and percentages, and draw and interpret graphs</p> <p>Language Ability:</p> <p>Ability to read a variety of books, magazines, instruction manuals, atlases, and encyclopedias; Ability to prepare memos, reports, and essays using proper punctuation, spelling, and grammar</p> <p>Ability to communicate distinctly with appropriate pauses and emphasis; correct pronunciation (or sign equivalent); and variation in word order using present, perfect, and future tenses</p> <p>INTENT AND FUNCTION OF JOB DESCRIPTIONS</p> <p>Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.</p> <p>All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.</p> <p>In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.</p> <p>Job descriptions are not intended as and do not create employment contracts. RMUoHP maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.</p> <p>Rocky Mountain University is an Equal Opportunity Employer.</p>