<p>OPEN TO STATE OF COLORADO RESIDENTS ONLY</p> <p> </p> <p>Consider joining the dedicated people of the Colorado Department of Natural Resources. It's our mission to manage and conserve Colorado's natural resources for the benefit of people today - and tomorrow. That means we have to balance development with conservation so the state we all love provides similar opportunities for our children and their children.</p> <p> </p> <p>We invite you to explore our website at https://dnr.colorado.gov/about-us to find out more about the work we do to manage Colorado's natural resources for today - and tomorrow.</p> <p> </p> <p> The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.</p> <p> </p> <p> In addition to offering rewarding, meaningful work, we offer:</p> <ul> <li>Medical and Dental plans </li><li>Strong, flexible retirement plans including PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus pre-tax and Roth 401K and 457 plans </li><li>Paid life insurance </li><li>Short- and long-term disability coverage </li><li>Employee Wellness programs </li><li>Flexible Spending Accounts </li><li>Health Savings Accounts </li><li>11 paid holidays per year plus generous vacation and sick leave </li><li>Flexible work schedule options and remote-work options </li><li>Career advancement opportunities throughout the State system </li><li>Some positions may qualify for the Public Service Loan Forgiveness Program. </li></ul> <p> </p> <p>COLORADO PARKS AND WILDLIFE</p> <p>Our Mission is to perpetuate the wildlife resources of the state, to provide a quality state parks system, and to provide enjoyable and sustainable outdoor recreation opportunities that educate and inspire current and future generations to serve as active stewards of Colorado's natural resources.</p> <p>The License, Reservations and Customer Operations work unit executes the limited licensing draws and oversees the issuing and accounting for approximately two million hunting and fishing license sales for Colorado Parks and Wildlife (CPW). This unit is also responsible for the issuing of special wildlife licenses, disability licenses and passes, the review, hearing and execution of license suspension hearings as mandated by Statute and Parks and Wildlife Commission regulations, and oversees the statewide campground reservation and pass distribution systems. The CPW Call Center is also housed in this unit, handling thousands of emails and customer service phone calls monthly. </p> <p>This position serves as a mid-level manager over a staff of five (5) professional, technical, and support positions in charge of camping and hunting reservations, disability pass and licensing programs, external agent coordination, administration of CPW's license, reservation and pass system, and training and assisting staff with questions pertaining to the system.</p> <p>The administration/management of these positions includes providing leadership, direction, and management necessary to plan, develop, implement, and evaluate section programs and activities. This position will co-serve second in command to the License Reservations and Customer Operations (LRCO) Section Manager, attending meetings and giving presentations on behalf of the section when necessary.With a specialized focus on the license and reservation system, this position will work closely with the third party vendor, OIT (Office of Information and Technology) staff, CPW Technology Liaisons, and other system subject matter experts to ensure proper product set-up, testing, programming and execution of system enhancements. System contract management and compliance will be the responsibility of this position. </p> <p>Specific job duties include but are not limited to:</p> <p>Strategic Planning</p> <p>Collaborate with LRCO Section Manager, branch leadership and other stakeholders in developing program/section strategic, short and long-term goals and objectives. Oversees and guides the design, implementation, and evaluation of operational programs and activities consistent with agency and section goals and objectives. Evaluate and update implementation of programs, services, and products as necessary.</p> <p> </p> <p>Ensure financial and staff resources are allocated to meet strategic goals as well as section operational program goals and objectives; develop section budget requests and administer approved budgets.</p> <p>Section programs include: Administration of CPW's licensing and reservation system and related programs (reservations, disability and low-income, training, agents, etc.), conducting all limited license draws,  CPW's customer call center, and Hearings Office. </p> <p>Attend meetings representing the LRCO Section when LRCO Section Manager is unavailable to collaborate and ensure the section is fulfilling agency needs.</p> <p>System Authority</p> <p>Acts as an active participant in all Commission regulatory and State statutory processes that affect the license and reservation system, agent or customer sales/reservation flow. With a specialized focus on the system, this position will work closely with the third party vendor, OIT (Office of Information and Technology) staff, CPW Technology Liaisons, and other system subject matter experts to ensure proper product set-up, testing, programming and execution of system build and enhancements. System contract management and compliance will be the responsibility of this position. Facilitate the System Business Team Meetings that take place monthly.</p> <p>Supervision and Mentorship</p> <p>Supervise unit activities and staff (5 FTE's); develop, implement, and evaluate unit goals, objectives, policies and procedures with staff input; create work assignments for section/unit staff consistent with program goals and objectives; ensure that staff have necessary resources to achieve individual, section, branch and division goals; evaluate program(s) implementation and performance; conduct periodic employee performance planning and evaluation activities; motivate and coach employees as necessary for individual and section success; administer corrective and disciplinary actions as appropriate; prepare necessary activity reports to document section accomplishments. Serve as the primary backup for those 5 FTE.</p> <p>Will co-serve second in command to the License Reservations and Customer Operations (LRCO) Section Manager, attending meetings and giving presentations on behalf of the section when necessary. Will co-chair the New and Review annual statewide staff training along with the Licensing Deputy and be a back-up facilitator for the weekly Product, Planning and Coordination Team meetings. </p> <p>Other duties as assigned</p> <p>Minimum Qualifications</p> <p>Eight (8) years of relevant experience in professional program administration/management; budget development and monitoring; experience establishing goals, objectives, procedures and staff performance expectations;  IT system development, administration, project management; or occupation related to the work assigned to this position.</p> <p>OR</p> <p>A combination of related education in any Science related degree (Natural Resources, Wildlife Management, Biology, Aquatic Biology/Fishery Science/Aquaculture/Fishery Management, Ecology, Environmental Science, Environmental Policy, Outdoor Recreation, Zoology/Animal Sciences), Engineering, Public Administration, Communications, Law, Social Sciences (e.g., sociology, psychology, human dimensions), Public Engagement/volunteer management, Business, Program Management/Project Management, Computer Science, Applied Computing, Computer Engineering, IT and/or relevant experience in an occupation related to the work assigned equal to Eight (8) years.</p> <p>Substitutions</p> <ul> <li>Additional appropriate education will substitute for the required experience on a year-for-year basis. </li></ul> <p>Preferred Qualifications</p> <ul> <li>Current or former State experience relevant to this position </li><li>Current or former Colorado Parks and Wildlife experience </li><li>Professional level writing, research and communication skills </li><li>Experience working in a government role </li><li>Experience working as a team lead, supervisor or other leadership position </li><li>Project or contract management experience </li></ul> <p>Required Competencies</p> <ul> <li>Strong written skills with an understanding of legal and regulatory concepts and language </li><li>Excellent organizational and time management skills </li><li>Strong multi tasking skills </li><li>Strong interpersonal skills </li><li>Proficiency in technological systems and databases </li></ul> <p>Conditions of Employment</p> <ul> <li> <p>State of Colorado residency is required at the time of application.</p> </li><li> <p>Must possess and maintain a valid state of Colorado driver's license if operating a State vehicle.</p> </li><li> <p>On Call 1-2 times per year for holiday coverage</p> </li><li> <p>Periodic travel as needed. Approx. 1-2 times per month. </p> </li><li> <p>Pursuant to the DNR-120 Fleet and Driving Standards Administrative Directive, any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle. To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who: </p> </li><li> <p>Have an assigned State fleet vehicle</p> </li><li> <p>Are required to operate a vehicle as part of the position</p> </li><li> <p>Utilize a State fleet vehicle as a pool vehicle</p> </li><li> <p>Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify their application from the current position.  (Please Note: Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will</p> </li></ul> <p>disqualify the applicant from future State employment with DNR).</p> <p>APPEAL RIGHTS:</p> <p> </p> <p>It is recommended that you contact the Human Resources Specialist listed below to resolve issues related to your possession of minimum qualifications.  However, if you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.</p> <p> </p> <p>An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department's action.</p> <p> </p> <p>For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.</p> <p>The Assessment Process </p> <ul> <li> <p>All applications received by the closing of this announcement will be reviewed by an HR Specialist against the Minimum Qualifications in this announcement. </p> </li><li> <p>Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process. Part of, or all of, the comparative analysis for this position will be a structured application review by Subject Matter Experts.</p> </li><li> <p>Resumes, cover letters and other attachments are not considered as part of initial reviews, therefore, it is important to document in your application your education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement. </p> </li><li> <p>Please thoroughly answer all supplemental questions (if listed) since question responses may be evaluated for content, writing ability, spelling, grammar, and effective communication. </p> </li><li> <p>This recruitment may involve additional testing and/or exams to arrive at the top group for interviews.</p> </li></ul> <p>Equity, Diversity, and Inclusion</p> <p>The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.</p> <p> </p> <p>The Department of Natural Resources is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, at dnr_hr_employeebenefits@state.co.us</p> <p>The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.</p> <p> </p> <p>ADAAA Accommodations</p> <p>Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request accommodation, please contact our Benefits Specialist at dnr_hr_employeebenefits@state.co.us at least five business days before the date that any accommodation will be required to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.</p> <p> </p> <p>E-Verify</p> <p>DNR uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.</p> <p>Toll-Free Applicant Support - Technical Help</p> <p>If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV at 855-524-5627, Mon-Fri between 6 am and 6 pm (Pacific Time). The Human Resources Office will be unable to assist with technical issues. </p>