<p>Account Manager 2 - Target Position Profile Position Summary</p> <p>The Account Manager (AM) solves critical business challenges and cultivates new and expanded customer relationships. This role focuses on understanding the customer's environment and aligning appropriate Ricoh solutions to mission-critical goals and objectives through strong, trusted relationships with decision-makers and influencers.</p> <p>Job Duties and Responsibilities Business Development & Customer Engagement</p> <ul> <li>Execute business development strategies to grow Ricoh's market presence. </li><li>Develop a deep understanding of the customer's environment. </li><li>Open new opportunities with decision-makers and influencers to generate sales within new and existing accounts. </li><li>Increase Ricoh's market share by identifying and developing new revenue streams. </li><li>Solve critical customer business challenges, both known and uncovered through research and consultative questioning. </li><li>Understand how customers buy-not just what they buy-by focusing on business needs rather than predefined products or services. </li></ul> <p>Communication & Solution Alignment</p> <ul> <li>Demonstrate excellent verbal and written communication skills. </li><li>Differentiate Ricoh's ability to accelerate digital transformation through compelling storytelling. </li><li>Identify opportunities aligned with Ricoh's portfolio and customer objectives. </li><li>Clearly articulate how buying decisions impact a customer's financial position. </li><li>Develop and confidently deliver compelling presentations, both in person and virtually. </li></ul> <p>Qualifications (Education, Experience, and Certifications)</p> <ul> <li>Bachelor's degree or equivalent experience required </li><li>3+ years of demonstrated business development experience required </li><li>Experience in IT and/or software services environments preferred </li><li>Understanding of document workflow solutions and processes preferred </li><li>Foundational knowledge of profit and loss (P&L) components </li><li>Ability to research and analyze customer environments to enable meaningful business conversations </li><li>Proven ability to manage multiple accounts simultaneously while maintaining strong attention to detail </li></ul> <p>Knowledge, Skills, and Abilities</p> <ul> <li>Demonstrated success using collaboration to build influence and drive outcomes </li><li>Sound understanding of the solution design process </li><li>Ability to bring thought leadership to customer engagements </li><li>Outstanding verbal and written communication skills </li><li>Proven ability to develop and maintain professional relationships with key stakeholders </li><li>Stays current with Ricoh offerings and solutions </li><li>Ability to assess customer environments and create strategies to extend and expand core services across the enterprise </li><li>Strong learning agility </li><li>Ability to navigate and influence customer approval processes by creating sponsors and advocates </li></ul> <p>Working Conditions, Mental, and Physical Demands</p> <ul> <li>Primarily an office environment with adequate lighting, ventilation, temperature control, and normal noise levels </li><li>Work assignments are diversified and require the ability to interpret, comprehend, and apply complex information, data, and instructions </li><li>Ability to prepare, present, and convey varied information effectively </li><li>Minimal physical effort required; work is mostly sedentary but may involve walking, standing, bending, reaching, and lifting or carrying items under 10 lbs (e.g., papers, files, small equipment) </li><li>Moderate dexterity required, including regular use of basic tools such as a keyboard, calculator, and hand-eye coordination </li><li>Travel required (approximately 20%), which may include overnight travel </li></ul> <p>The above statements describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the position.</p>