<p>Lead San Francisco's Flagship Outpatient SUD Program HealthRIGHT 360 is seeking a mission-driven, operationally strong Program Manager to lead the largest outpatient Substance Use Disorder (SUD) treatment program in San Francisco. This is a high-visibility leadership role overseeing a program that serves 300+ active clients and delivers the majority of outpatient SUD care in the city. If you excel at developing teams, managing complex behavioral health operations, and driving high-quality, trauma-informed services at scale, this is an opportunity to make a measurable impact on San Francisco's system of care.</p> <p>About the Program Our Adult Outpatient Services program is a cornerstone of the city's behavioral health continuum. We serve adults with substance use, mental health, and co-occurring needs-including high-acuity and justice-involved populations. Services include:</p> <p>Individual counseling and case management Dozens of weekly groups Walk-in access Trauma-informed, harm reduction-aligned care Close coordination with SFDPH/BHS</p> <p>The Opportunity As Program Manager, you will provide strategic, operational, and clinical leadership for this flagship site. You will oversee a multidisciplinary team, ensure contract compliance, maintain service quality, and guide a culture of dignity and evidence-based care.</p> <p>Key Responsibilities Program Leadership & Operations</p> <p>Lead all daily operations of the Adult Outpatient program Meet all program goals, reporting, and compliance requirements Oversee safety, workflows, and performance metrics Serve as primary liaison with internal and external partners</p> <p>Team Leadership</p> <p>Recruit, supervise, coach, and support program staff and interns Create a strong, trauma-informed team culture Oversee scheduling, coverage, training, and performance expectations Conduct chart reviews and documentation oversight</p> <p>Clinical Oversight</p> <p>Ensure adherence to trauma-informed and evidence-based practices Provide consultation and support to SUD counseling and clinical staff Review and approve treatment plans and documentation Carry a small caseload as needed (crisis intervention, assessments, groups, etc.)</p> <p>Compliance & Quality</p> <p>Maintain compliance with all contracts, licensing, and HR360 standards Perform internal audits and correct documentation discrepancies Ensure fidelity to harm reduction and culturally responsive practice</p> <p>Qualifications Required</p> <p>Certified SUD professional (CADC, CATC, CAS, CADTP or equivalent) or BBS registered/licensed</p> <p>Bachelor's degree required; Master's in counseling, psychology, social work, or related field preferred. Significant operational experience can be considered in lieu of formal Bachelor's degree.</p> <p>Minimum 4 years behavioral health or SUD treatment experience Minimum 2 years supervisory or management experience Valid CA Driver's License; CPR/First Aid (or ability to obtain) Strong documentation, communication, and organizational skills</p> <p>Preferred</p> <p>Experience with government contracts Experience with justice-involved populations Familiarity with EHR systems and clinical documentation workflows</p> <p>Why Work With Us</p> <p>Competitive salary and robust benefits 15 paid holidays, generous PTO, commuter benefits, retirement plans Public Service Loan Forgiveness eligible Extensive training and professional development Mission-driven colleagues committed to health equity Opportunity to lead one of California's most impactful SUD programs</p>