<p>About NECI NECI is the leading Digital Automation solutions provider transforming manufacturing lab operations process development and process control across a range of process industries in Northeast NECI relentlessly seeks to drive the outcomes that change the game for our clients and is seeking team members to join in our mission Heres What You Will Get Highly competitive Medical and Dental InsuranceFlexible Spending Accounts for medical expenses and dependent care expensesPet InsuranceUnlimited PTO policy10 Paid Holidays12 weeks Paid Maternity Leave 401k and Employee Stock Ownership Plan ESOPEmployee Referral BonusProfessional Development ReimbursementNECI paid Basic Life & Short Term Long Term Disability InsuranceThe Role An Order Management Specialist is responsible for tracking logging new purchase orders order entry and monitoring sales orders and confirming accurate delivery details to the customers Order management specialists verify the availability of placed orders ensuring its quality before shipment to avoid complaints and issues They also update and track the customers account information in the database and order verification An order management specialist must have excellent organizational and communication skills especially in handling customers inquiries and concerns about the products and resolving delivery discrepancies Duties and Responsibilities Stay connected with Account Sales Representative to resolve customer inquiries process all customer orders shipment of products and ensure accuracy for all processes through deliveryVerify all data entries and prepare proactive query reports daily and manage all shipment and responses to inquiries for all status order and resolve all customer issues Prepare specific customer reports as required to attend weekly customer meetings to review order statusMonitor and evaluate all order issues and resolve in discrepancies and ensure accurate billing of all bookingsPerform troubleshoot on all sales orders and assist to identify and execute various enhancement to all management processesEnsure compliance to all company and business policies and administer all open sales orders and ensure appropriate order flowProvide an interface with finance department and manage all customer records & newly created customer set ups and manage all incoming purchase orders from various email locationsMonitor and process all returns according to financial requirements and ensure ISO 9000 complianceAssist in maintaining customer master ship toBill to addresses in the ERP systemEnsure data accuracy for all EDI orders pricing errors tax jurisdiction part numbers warranties etcCoordinate with freight forwarderscarriers and international logistics department to arrange for the movement of materialsCreate report on service inventory positions WOS POS open orders and sales sheetsDetermine accurate shipping and delivery dates based on system generated commitment dates available inventory sales forecasting product lead time carrier routing calculations and customer deliver and method shipment requests for all items orderedProactively analyze and follow up on unshipped customer orders to ensure delivery commitments are attainedCoordinate with supply chain production quality finance and sales on matters including but not limited to order status requests to expediteprioritize orders specialist shipping instructions contracts credit issues pricing discrepancies and product availabilityREQUIREMENTS Bachelors degree or equivalent industry experienceMinimum of 3 years customer service related experienceExperience working with Salesforce and Oracle preferredExperience using the Microsoft Office Suite of products Word Excel OutlookDemonstrated writtenverbal communication skillsDemonstrated strong organizational skillsProven ability to handle multiple tasks and move between activities that require immediate responseAbility to be self directed and contribute to a high performing work team while being team and goal orientedDemonstrated ability to build relationships with functional stakeholdersMotivated and positive team playerAttention to detail and accuracy is critical Must have the ability to perform basic math calculations and measurementsMust be able to function in a fast paced demanding ever changing environmentWell developed conflict management skillsDemonstrated problem solving and decision making skills while deploying sound judgementA starting annual salary between 55000 58000 based on level of previous experience Must be currently authorized to work in the United States Policy on Third Party Unsolicited Resume Submissions Please note that any third party unsolicited resume submissions will immediately become the property of Stellix and its affiliates Stellix and its affiliates will not pay any fee to a submitting employment agency person or entity unless a signed agreement is established Please Note Stellix and its affiliates is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex gender identity sexual orientation national origin disability protected veteran status or any other characteristic protected by law</p>