<p>Classified - Position - IT Positions</p> <p>Job Number 3700263733</p> <p>Start Date</p> <p>Open Date 08/21/2025</p> <p>Closing Date 09/05/2025</p> <p>GENERAL RESPONSIBILITIES</p> <p>Under the direction of a designated coordinator, this position is responsible for providing leadership and daily supervision to a team of technical staff members responsible for providing best in class technical support and meeting all necessary Department of Technology in compliance with the department's objectives, standards, and Service Level Agreements (SLA).</p> <p>ESSENTIAL TASKS</p> <p>(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)</p> <ul> <li>Coordinate workflow and assign work to ensure completion in a timely manner and/or to meet service levels. </li><li>Manage team's case queue to ensure SLA compliance and assign resources as appropriate. </li><li>Interact with users to provide the best-in-class service. </li><li>Manage multiple projects and priorities simultaneously. </li><li>Interact with vendors to address and resolve support issues. </li><li>Ensure adequate staffing levels to cover work requests while balancing on-site responsibilities, special projects, and other operational needs. </li><li>Develop and facilitate training for end users on systems, applications, and technical processes. </li><li>Identify training and coaching opportunities and communicate them as appropriate. </li><li>Provide training, daily supervision and guidance to team to complete ongoing projects and tasks. </li><li>Provide input into annual evaluations of assigned team members. </li><li>Work collaboratively with other DOT teams as needed to enhance end-user support. </li><li>Perform related work as required. </li></ul> <p>DUTIES ASSIGNED TO SPECIFIC JOB FUNCTIONS</p> <p>Asset Management and Hardware Repair Team</p> <ul> <li>Confirm completion and compliance of hardware repair team members' training to ensure certification according to certified self-maintainer guidelines. </li><li>Confirm completion and compliance of asset management team members for certification in equipment used in daily tasks. </li><li>Serve as point-of-contact for self-maintainer general questions, ask specifics when reviewing financial statements for trade and warranty repairs. </li><li>Work collaboratively with DOT office associate to ensure any team invoices are paid in a timely manner </li><li>Oversee the purchase of consumable parts inventory. </li><li>Work collaboratively with appropriate staff to review repair part compatibility and availability through various suppliers or vendors. </li><li>Work collaboratively with appropriate staff to lead the review of Non-Standard Hardware Requests. </li><li>Conduct warranty repair work utilizing manufacturer specific diagnostic programs and submit and maintain manufacturer warranty claim documentation. </li><li>Maintain manufacturer certification. </li><li>Monitor manufacturer product bulletins for product recalls and updates. </li><li>Assist with documenting troubleshooting guidance, processes, and procedures for daily workflows and best practices. </li><li>Oversee asset management needs for 1:1 instructional program and support the administrative asset management program. </li><li>Work with asset management team members to ensure data reported from the asset management application is reviewed for quality assurance. </li><li>Work with asset managers as needed to ensure the data is verified for accuracy. </li><li>Document processes and procedures and conduct training for the technology asset management system. </li><li>Test new hardware for approval and adoption by the division. </li><li>Manage computer hardware repair and parts. </li><li>Disable and move devices in Google Admin Console for 1:1 oversight. </li><li>Work collaboratively with other DOT teams as needed. </li></ul> <p>KNOWLEDGE, SKILLS AND ABILITIES</p> <p>Must have a thorough knowledge of the operation, uses and capabilities of computer equipment; methods and techniques used to maintain and repair computer equipment; hazards of the work and of necessary safety precautions; and service desk applications. Must have the ability to understand and carry out written and oral instructions; read and understand technical manuals and work from sketches, drawings and diagrams; ability to establish and maintain effective working relationships with colleagues, associates, team members, and vendors. Must possess excellent written and oral communication, organizational, customer service, problem-solving and analytical skills. Demonstrated ability to be flexible and adaptive to internal processes and changes, delays, or unexpected events. Demonstrated ability to effectively manage multiple priorities simultaneously and meet critical deadlines in a fast-paced environment. Must be proficient in the use of Microsoft and Google enterprise applications, local area networking and Active Directory account/rights maintenance, hardware repair for desktops, laptops, printers, and other electronic equipment.</p> <p>EDUCATION AND EXPERIENCE</p> <p>Required: An associate's degree in computer science, information science, management information systems, business administration, or a related field, with three (3) years of hands-on technical experience in Information Technology, including work with hardware, operating systems, and client-server applications in an enterprise-wide distributed computing environment. Expert-level knowledge of Windows, iOS, and Google client operating systems as well as troubleshooting and maintaining PC, laptop, and tablet hardware; or a high school diploma/GED and (5) five years of work experience in the referenced areas. In addition, a minimum of two years of supervisory experience leading an IT technical team is required.</p> <p>Preferred: Bachelor's degree in information technology field. Relevant industry certifications such as MCSA (Microsoft Certified Solutions Associate) MTA (Microsoft Technology Associate), CompTIA Network+, Security +, A+, and ITIL Foundation Certificate in IT Service Management, Google Apps Certified). Administrator and ITIL Foundation Certificate in IT Service Management or equivalent certifications.</p> <p>PHYSICAL REQUIREMENTS</p> <p>Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public using the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls. Frequent sitting, walking, bending, stooping, crouching, kneeling, grasping, fingering, repetitive motion, reaching, and driving. Occasional standing, climbing, and crawling. Work involves moderate exposure to unusual elements such as dirt, fumes, gases, unpleasant odors, hazards such as moving vehicles, electric current, moving mechanical parts, etc. and/or loud noises. Ability to lift up to 50 pounds frequently. Requires timely and regular adherence to established work schedules.</p> <p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks.</p> <p>SPECIAL REQUIREMENTS</p> <ul> <li>Possession of a valid driver's license. </li><li>Regular and reliable attendance is an essential function of this position. </li><li>Occasional travel while responding onsite at a Virginia Beach City Public School (VBCPS) facility as assigned. </li></ul> <p>HOW TO APPLY</p> <p>External Applicants: If you are interested in applying for this position, you must create an account. Please select "Login and Apply" from the bottom of this posting. After creating an account, please login, complete the online application, and apply for this job.</p> <p>Eligible Internal Applicants: Follow these instructions to complete a transfer application. After creating an account, please complete the application and apply for this job.</p> <p>Reports To Director of Technology</p> <p>Full Time or Part Time? Full Time</p> <p>Job Posting Link https://vbschoolscom.finalsite.com/fs/resource-manager/view/e191205f-bf87-4854-be12-aeb40359d04a</p> <p>Salary Range: From/To</p> <p>Salary range: $67,640-$98,664</p> <p>Salary will be based on job-related creditable years of full-time, verified work experience. Entry-level salary will be awarded at the time of hire. Upon the return of employment verification forms from the candidate's current and previous employers, the salary will be adjusted if creditable full-time experience is confirmed.</p> <p>VBCPS offers a full range of benefits including health insurance, paid life insurance, paid sick/annual leave, tuition reimbursement, professional development and membership in the Virginia Retirement System.</p> <p>Unified Experience Based Step Pay Scale: U18</p> <p>FTE 1.000</p> <p>Start Date 2025-2026 School Yr</p> <p>Additional Job Information</p> <p>All applicants, both internal and external, must attach a current detailed resume to your electronic application.</p> <p>Virginia Beach City Public Schools does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation/gender identity, pregnancy, childbirth or related medical condition, disability, marital status, age, genetic information or veteran status in its programs and activities. (Reference: School Board Policies 2-33,4-4,4-6)</p> <p>To seek resolution of grievances resulting from alleged discrimination or to report violations of these policies, please contact the Chief Human Resources Officer at (757) 263-1133,2512 George Mason Drive, Municipal Center, Building 6, Virginia Beach, VA, 23456.</p> <p>Alternative formats of this application which may include taped, Braille, or large print materials are available upon request for individuals with disabilities. Call or write the Department of Human Resources, Virginia Beach City Public Schools, 2512 George Mason Drive, P.O. Box 6038, Virginia Beach, VA 23456-0038. Telephone: (757) 263-1133 (voice); (757) 263-1240 (TDD) or email at: vbcpshr@vbschools.com.</p>