<p>Please note, employment offered to residents in the following states only: Connecticut, Delaware, Massachusetts, Maryland, Maine, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont.</p> <p>On-site expectation to our office located in New Berlin, New York, is once a month.</p> <p>At Preferred, we understand the importance of holistic health. To meet the diverse needs of our employees, we offer a comprehensive set of benefits:</p> <p>Financial</p> <ul> <li>Short-term disability, long-term disability, and life insurance coverage are provided at no cost </li><li>Optional benefits include enhanced life insurance and critical illness plans </li><li>401k plan with an employer contribution that you will receive regardless of your own contribution to the plan </li><li>A cash-balance pension plan </li><li>Student Loan Repayment Assistance </li><li>A short-term incentive plan for all employees </li></ul> <p>Social</p> <ul> <li>Generous paid time off, offering of 25 days at hire (prorated based on start date for the first year) </li><li>7 days of paid sick leave </li><li>10 paid company holidays </li><li>Personalized paid time off after 3 years! </li></ul> <p>Emotional</p> <ul> <li>Access to 26 sessions with a BetterHelp therapist each year for you and up to 5 dependents, as well as access to all of BetterHelps group and digital resources </li><li>Access to Family First, a team of care experts who can provide you and your loved ones 1:1 assistance with a variety of caregiving solutions, from elder care to legal and financial challenges, insurance and Medicare navigation, and more! </li></ul> <p>Physical</p> <ul> <li>Medical, dental, and vision coverage options begin on the first day of employment </li><li>Health Savings Accounts (with a generous employer contribution!) </li></ul> <p>AS THE AUTO CLAIM MANAGER, YOUR PURPOSE AND FUNCTION IN OUR COMPANY WILL BE:</p> <ul> <li>Supervise a team of Personal and Commercial Auto associates who handle minor, moderate and complex coverage and liability investigations to include small BI settlements. </li><li>Execute on Claims Department strategies to achieve Claims quality, customer service and operational objectives. </li><li>Be creative on ways to motivate the team to meet performance metrics. </li><li>Responsible for the growth and technical development of their team, particularly in regard to coverage analysis, investigation and expedited handling. </li><li>Create an environment to provide opportunities for all associates to reach their full potential. </li><li>Reviews, coaches, and provides authority for coverage and liability decisions. Oversees handling of lawsuits regarding coverage and liability. </li><li>Oversees all claims related functions and provides feedback and suggestions for Claims Leadership. </li><li>Develop a partnership with sales and underwriting to deliver customer service and foster agency relationships consistent with Preferred Mutuals mission, vision, and values. </li><li>Use data and analytics to identify trends and make sound decisions. </li><li>Ensures compliance with Department initiatives and Compliance related matters. </li><li>Participates in screening and hiring new associates. </li><li>Contribute to the organizational goals and objectives. </li></ul> <p>KEY CAPABILITIES FOR SUCCESS:</p> <ul> <li>A team player with a propensity for fun. </li><li>Great coaching skills. </li><li>A strong customer focus. </li><li>Candidate will possess sound technical skills related to the roll. </li><li>Ability to multitask and prioritize. </li><li>Extremely strong written and verbal communication. </li><li>Excellent organizational skills. </li><li>Technologically oriented. </li><li>Creative thinking. </li></ul> <p>QUALIFICATIONS:</p> <ul> <li>Bachelors degree or equivalent work experience; no management experience required but preferred </li><li>Insurance education: AIC, SCLA, CPCU or equivalent preferred but not required. </li><li>Familiar with state regulations and policy coverages. </li><li>Excellent oral and written communication, listening, team building, organization and negotiation skills. </li><li>Effectively interact with brokers/agents, exhibit excellent customer service, and exude a highly professional appearance. </li><li>Demonstrated ability to respond to claims trends by implementing programs that are beneficial to the company (i.e., alternative dispute resolution). </li><li>Team-skilled in the areas of cooperation, group decision-making, and problem solving. </li><li>Strong time and project management skills that support continued process improvement, as well as the achievement of goals and objectives. </li><li>Strong knowledge of litigation management and policy interpretation. </li></ul> <p>ABOUT US: As a mutual company, we are independent by nature, so we think about insurance solutions a little differently. Through listening, problem solving, examining your challenges and collaborating on the right solutions for you, Preferred Mutual independent agents provide flexible solutions and adapt to your evolving needs. We do the same for our employees. We are process and domain experts, focused on the solutions that deliver results for our clients and our company. We offer a great work environment, professional development, challenging careers, and competitive compensation. With Preferred, there are no surprises. You can count on us to deliver on our promises and be there when you need us, as your insurance provider and your employer. Preferred Mutual is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.</p> <p>DISCLAIMER: This role (job) description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the rights to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between Preferred Mutual Insurance Company and its employees.</p> <p>The salary range for the role is $90,000-$135,000 per year paid on a salaried basis. The rate offered to any candidate will be reflective of the candidates experience and any relevant education, certification, or qualifications related to their ability to perform the responsibilities of this position as permitted by law.</p>