<p>JobID: 210689637</p> <p>Category: Client Service</p> <p>JobSchedule: Full time</p> <p>Posted Date: 2025-12-02T18:29:07+00:00</p> <p>JobShift: Day</p> <p>:</p> <p>Join our dynamic team as a Client Service Lead, where you will play a pivotal role in managing and developing a team of Client Service Account Managers.</p> <p>As a Client Service Lead within Payments, you will manage a team dedicated to providing exceptional client-facing support. You will act as a primary contact, building partnerships to understand client needs and ensuring service excellence. Your role will involve coordinating internally to monitor relationship health and advocate for client satisfaction.</p> <p>Job responsibilities:</p> <ul> <li>Manage and develop a team of Client Service Account Managers (CSAM) through hiring, training, and coaching. </li><li>Navigate the organization to achieve outcomes for clients and stakeholders. </li><li>Conduct weekly staff meetings and quarterly check-ins with GCB/Payments Sales partners. </li><li>Act as a customer advocate to enhance service quality across product and operational areas. </li><li>Maintain direct client relationships, resolve issues, and monitor client service level agreements. </li><li>Track client requests in real-time and improve case data quality. </li><li>Analyze client data to identify trends and develop long-term strategies. </li><li>Perform quality controls, monitor KPIs, and guide product quality control. </li><li>Serve as a high-level contact with strong product knowledge. </li><li>Ensure processes align with specifications and meet financial and headcount targets. </li></ul> <p>Required qualifications, capabilities, and skills:</p> <ul> <li>Minimum of 5 years of managerial/leadership experience. </li><li>5 years in a Service or Client Relationship focused environment. </li><li>Strong people, project, and risk management skills. </li><li>Comprehensive understanding of Treasury Services products and market knowledge. </li><li>Ability to influence others and drive decisions. </li><li>Negotiation and strategic planning skills. </li><li>Strong oral and written communication skills. </li><li>Multi-tasking, time management, and organizational skills. </li><li>Excellent problem-solving and analytical skills. </li><li>Working knowledge of MS Office and Business Applications. </li></ul> <p>Preferred qualifications, capabilities, and skills:</p> <ul> <li>Experience in fostering a diverse and inclusive environment. </li><li>Ability to perform root cause analysis and guide product enhancements. </li></ul>