<p>Kforce has a client that is seeking an Operations Support x2 in Columbus, OH.* Minimum of three years of related progressive experience in customer service, payment processing, product support and/or operations in addition to educational requirements listed above; Financial operation and sales experience preferred.</p> <ul> <li>Knowledge of systems utilized to access and process member transactions </li><li>Knowledge of specific regulations and laws related to the products </li><li>Familiarity with industry-related technologies and tools such as Rest APIs, JSON and Postman </li><li>Knowledge of data structures and database concepts </li><li>General working knowledge of networking topology and data flows </li><li>General working knowledge of data and authentication security </li><li>Familiarity with DevOps/software deployment methodologies and tools </li><li>Familiarity with financial software applications preferred. </li><li>Strong, concise, and effective verbal and written communication skills </li><li>Strong analytical, listening, influential, multi-tasking, and organizational skills required </li><li>Ability to be flexible and adapt to different situations and personalities in a dynamic call center environment </li><li>Strong ability to build relationships/rapport and demonstrate empathy and understanding </li><li>Ability to demonstrate positivity and friendly demeanor, even during challenging interactions </li><li>Proven track record of effectively managing call times while addressing member's inquiries effectively </li><li>Competency performance expectations are commensurate with position and include change readiness, communication, continuous learning and improvement, creative thinking and problem solving, and ownership and accountability </li><li>Organizational Values include value everyone, do the right thing, be a team player, think outside the box and be your best </li></ul>