<p>Description:</p> <p>At Carroll University, we are committed to identifying and employing strategies to support our goal to be and remain a socially just organization. Rooted in the Presbyterian (U.S.A.) heritage, we respect all aspects of diversity, embrace the practice of equity, expect inclusion, and embrace belonging throughout our community. Therefore, we seek applicants who can demonstrate their understanding of justice and who can inspire our increasingly diverse student population.</p> <p>Under the direction of the Vice President of Enrollment, the Enrollment Management Slate Systems Manager will serve as the division's lead expert on Slate, driving innovation and operational excellence withing Enrollment Management while collaborating with divisional partners.</p> <p>This role works closely with Undergraduate, Graduate, Financial Aid, Information Technology Services, and campus partners to maintain system configuration, high-quality data, and optimize workflows to support recruitment goals.</p> <p>Responsibilities:</p> <p>Slate CRM Leadership & Administration</p> <ul> <li>Serve as the functional lead and primary administrator ("Slate Captain") for the undergraduate Slate CRM instance. </li><li>Oversee all aspects of Slate configuration and functionality, including workflows, automations, applications, forms, portals, events, and communications. </li><li>Ensure system performance aligns with recruitment, enrollment, and operational goals. </li></ul> <p>Data Management, Reporting & Analysis</p> <ul> <li>Develop, maintain, and optimize queries, dashboards, and reports to support strategic and operational decision-making across the admissions lifecycle. </li><li>Deliver regular and ad hoc reporting to admissions leadership and key institutional stakeholders. </li><li>Ensure data integrity, accuracy, and consistency of prospective student records within Slate. </li><li>Support data-informed planning through analysis, projections, and identification of trends. </li></ul> <p>Admissions Operations & Lifecycle Support</p> <ul> <li>Support and enhance admissions processes for application management, review, scholarship programming, and decision release. </li><li>Ensure efficient handling and maintenance of applicant data and records for a high-volume applicant pool. </li><li>Partner with admissions staff to improve daily operations, remove barriers, and increase efficiency across the enrollment funnel. </li></ul> <p>Process Improvement & Workflow Optimization</p> <ul> <li>Continuously evaluate and streamline processes across the admissions lifecycle to improve efficiency, accuracy, and user experience. </li><li>Identify opportunities for system enhancements and implement solutions that align with best practices. </li><li>Establish and maintain data standards, operational procedures, and documentation to support consistency and scalability. </li><li>Lead and manage CRM-related projects that advance enrollment strategies and operational effectiveness. </li><li>Serve as a liaison to campus partners and participate in cross-functional committees to support institutional goals. </li><li>Contribute to a collaborative, solutions-oriented culture within the enrollment division. </li></ul> <p>Systems Integration & Technical Collaboration</p> <ul> <li>Collaborate with campus partners and external vendors to develop, test, and maintain integrations between Slate, Ellucian Colleague, and other third-party systems. </li><li>Serve as liaison to Information Technology, admissions teams, and Technolutions for system updates, enhancements, and issue resolution. </li><li>Test and implement new functionality, ensuring data security and system integrity. </li></ul> <p>Training, Documentation & User Support</p> <ul> <li>Develop and maintain comprehensive documentation, including procedure manuals and workflow guides. </li><li>Provide ongoing training and support to admissions and campus users to ensure effective utilization of Slate. </li><li>Promote best practices and build internal capacity for CRM usage across teams. </li></ul> <p>Professional Development</p> <ul> <li>Stay current on emerging trends, tools, and best practices in CRM management and enrollment operations. </li><li>Participate in professional development opportunities and implement relevant innovations to improve processes and outcomes. </li></ul> <p>Other Duties</p> <ul> <li>Perform other duties as assigned. </li></ul> <p>Qualifications:</p> <p>Education and/or Experience:</p> <ul> <li>Bachelor's degree required </li><li>5+ years of professional experience with demonstrated proficiency in CRM systems, data management, business processes, and project management </li><li>Minimum 2 years of experience with Slate CRM, including advanced query development (e.g., configurable joins) </li></ul> <p>Technology Skills:</p> <ul> <li>Proficiency with Microsoft Office Suite </li><li>Proven experience mapping, evaluating, and improving business processes </li><li>Demonstrated success managing complex, cross-functional projects involving multiple stakeholders and systems </li></ul> <p>Human Relations Skills:</p> <ul> <li>Ability to work effectively with people regardless of their age, gender, race, sexual orientation, ethnicity, religion, ability, socio-economic background, or job type. </li><li>Strong analytical, problem-solving, and investigative skills with a focus on continuous improvement </li><li>Excellent communication, interpersonal, and presentation skills, with strong customer service orientation </li><li>Strong organizational skills with attention to detail and accuracy </li><li>Ability to manage multiple priorities and adapt in a fast-paced environment </li><li>Ability to work both independently and collaboratively across teams </li><li>Sound judgment, discretion, and ability to maintain confidentiality </li><li>Commitment to working effectively with individuals from diverse backgrounds and experiences </li></ul> <p>Additional Qualifications:</p> <ul> <li>Flexibility is required to accommodate evening and weekend activities connected with the recruitment of students to Carroll. </li><li>Candidates must be willing and able to support and advance the University mission </li></ul> <p>Compliance:</p> <ul> <li>Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at the Department of Public Safety, at 239 North East Ave., Waukesha, WI 5318 </li></ul> <p>Please submit a cover letter and resume for this position along with this electronic application.</p> <p>Carroll University makes employment opportunities available to qualified individuals whose skills and experience make them suitable candidates for placement. Candidates must be willing and able to support and advance the University mission.</p> <p>Carroll University does not discriminate in any manner contrary to law or justice on the basis of race, color, sex, age, religion, sexual orientation, national origin, disability or veteran's status in administration of programs or in the employment of faculty and staff.</p> <p>The employment opportunities list is updated periodically based on openings. Applications will be accepted only for vacancies currently listed. All inquiries will be kept strictly confidential.</p>