<p>Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!</p> <p>Overview</p> <p>The Associate Director - Clinical Operations of the Yale New Haven Transplantation Center provides strategic and operational leadership for multidisciplinary transplant clinic services, including kidney, liver, and pediatric abdominal programs. The Center's mission is to provide comprehensive, multidisciplinary care to candidates and recipients for abdominal solid organ transplants. The center offers routine follow-up care, urgent care, minor procedures, imaging, and infusion services. Care is provided at 4 locations across Connecticut. The Associate Director manages and monitors, policies, practices and procedures in one or more operational areas such as:, information technology, financial reporting, facilities management, research oversight, and compliance with federal and state policies governing the practice of solid organ transplantation. This role is responsible for ensuring efficient, patient-centered care delivery across the continuum-from referral and evaluation through post-transplant follow-up.</p> <p>Key Responsibilities</p> <p>Operational Leadership</p> <ul> <li>Oversee daily operations of 4 abdominal transplant clinics, ensuring timely access, patient flow, and optimal resource utilization. </li><li>Develop and implement operational strategies to support program growth, access, and patient experience. </li><li>Partner with medical and surgical leadership to align clinic operational priorities. </li></ul> <p>Program Development & Performance</p> <ul> <li>Monitor and analyze key performance indicators (KPIs) specific to flow of patients through appts. </li><li>Lead process improvement initiatives to enhance efficiency, reduce delays, and improve patient and patient experience for transplant clinic. </li><li>Support program expansion initiatives, including outreach, referral development, and service line growth. </li></ul> <p>Regulatory & Compliance</p> <ul> <li>Maintain readiness for audits, site surveys, and regulatory reviews. Collaborate with quality teams to ensure compliance with transplant-specific policies and protocols for clinic space. </li></ul> <p>Team Leadership & Development</p> <ul> <li>Foster a collaborative, high-performing multidisciplinary team environment in the clinic space. </li></ul> <p>Financial & Resource Management</p> <ul> <li>Optimize staffing models and resource allocation to support clinical demand. </li><li>Identify opportunities for cost containment and revenue optimization for clinic supplies, infusion rooms. </li></ul> <p>Required Skills and Abilities</p> <ol> <li> <p>Outstanding customer service, organizational, and oral and written communication skills. Ability to work successfully in a fast-paced and changing environment.</p> </li><li> <p>Proven experience supervising and directing staff or teams, with strong interpersonal skills and the ability to foster an inclusive workplace.</p> </li><li> <p>Strong leadership and team-building skills, with the ability to manage multiple projects simultaneously and meet competing deadlines.</p> </li><li> <p>Critical thinking and problem-solving skills, with the ability to respond to emergencies and take a leadership role in crisis situations.</p> </li><li> <p>Proficiency in Microsoft Office Suite and the ability to learn and master new software packages and database systems. Ability to utilize Epic, including, but not limited to reports, scheduling, and optimization.</p> </li></ol> <p>Preferred Skills and Abilities</p> <ol> <li> <p>Extensive facilities, contract, and project management experience, with knowledge of building management systems and facility operations.</p> </li><li> <p>Advanced degree in a relevant field or certification in professional safety, risk management, or claims (e.g., AIC, ALCM, ARM).</p> </li><li> <p>Demonstrated creativity and effectiveness in a complex organization, with experience integrating complex financial information for decision-making.</p> </li><li> <p>Knowledge of state and federal employment regulations and experience with database systems such as Workday, Salesforce, or Interfolio.</p> </li></ol> <p>Principal Responsibilities</p> <ol> <li>Reviews and determines staffing needs, job posting requirements, salary guidelines, and labor agreement interpretations for exempt and non-exempt staff in one or more functional department of the University. 2. Manages the administrative support needs for exempt and nonexempt staff and provides recommendations, improvements, solutions and assistance as needed. 3. Manages and monitors technology needs, conducts inventory, and system requirements for the assigned departments. 4. Develops and prepares budgets, financial forecasts, and financial analyses and the actual vs. budgeted performance reports for the departments. 5. Manages the use of facilities in one or more departments including office space, work stations, equipment, and office supplies. 6. Manages administrative support for activities of one or more departments to ensure timely completion of projects. 7. Manages and coordinates training sessions for assigned departments when new policies or practices are adopted. 8. Ensures compliance with University and federal regulations as they apply to the assigned departments. 9. Identifies, plans, and develops administrative policies for the assigned departments. 10. Assists in reviewing and implements University and departmental policies as they pertain to the administrative functions of the assigned department. 11. Assesses and makes recommendations regarding staff development and staffing levels. 12. Monitors, develops, plans, and executes systematic research on user requirements through such mechanisms as surveys, interviews, focus groups and competitive analysis. 13. Manages a staff of exempt and non-exempt employees. 14. May perform other duties as assigned. Required Education and Experience Bachelor's Degree in related field and six years of related experience or an equivalent combination of education and experience. </li></ol> <p>Job Posting Date</p> <p>03/27/2026</p> <p>Job Category</p> <p>Manager</p> <p>Bargaining Unit</p> <p>NON</p> <p>Compensation Grade</p> <p>Administration & Operations</p> <p>Compensation Grade Profile</p> <p>Senior Manager; Senior Program Leader (26)</p> <p>Salary Range</p> <p>$92,000.00 - $146,750.00</p> <p>Time Type</p> <p>Full time</p> <p>Duration Type</p> <p>Staff</p> <p>Work Model</p> <p>Hybrid</p> <p>Background Check Requirements</p> <p>All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.</p> <p>Health Requirements</p> <p>This role is a healthcare worker position. Healthcare workers (HCW) are defined as university employees working a healthcare setting who have the potential for direct or indirect exposure to patients, human research subjects or infectious materials including body substance, contaminated medical supplies, devices and equipment, surfaces, or air. HCW have specific health requirements that must be met prior to starting work, including MMR vaccine or immunity, varicella (chickenpox) vaccine or immunity, TB screening, COVID vaccine according to University policy, hepatitis B vaccine or immunity, and annual flu vaccination.</p> <p>Posting Disclaimer</p> <p>Salary offers are determined by a candidate's qualifications, experience, skills, and education in relation to the position requirements, along with the role's grade profile and current internal and external market conditions.</p> <p>The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.</p> <p>The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual's sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.</p> <p>Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).</p> <p>Note</p> <p>Yale University is a tobacco-free campus.</p>