<p>About The Role</p> <p>We are looking for an enthusiastic and customer-focused IT Support Engineer to join our Service Desk team in our Worcester office, as well as delivering on-site assistance to our branches. In this role, you will act as the first point of contact for technical issues raised across the business, providing support via phone, email, and our ticketing system, as well as delivering on site assistance to our Foxtons front offices. You will play a key part in ensuring our staff have the tools, systems, and hardware they need to work effectively, while contributing to the smooth running of our IT operations.</p> <p>Key Responsibilities:</p> <ul> <li>\tProvide timely resolutions to user issues via phone, email, and our ticketing system, along with on site support for Foxtons branches. </li><li>\tAdminister and manage user accounts and permissions within Active Directory </li><li>\tSupport and troubleshoot in house CRM software </li><li>\tDeliver a high standard of professional customer service both remotely and face to face </li><li>\tAccurately log and document all issues, actions, and resolutions </li><li>\tManage and administer mobile devices and the telephony network </li><li>\tIdentify trends through data analysis to support effective Problem Management </li><li>\tLiaise with external vendors and third party providers when necessary </li><li>\tEscalate issues and collaborate closely with internal teams, including Development Support and Infrastructure </li><li>\tBuild, configure, and deploy laptops and end user hardware </li><li>\tDiagnose, triage, and resolve hardware issues across laptops, desktops, peripherals, and network devices </li><li>\tPerform routine hardware maintenance, upgrades, and component replacements to ensure optimum performance </li></ul> <p>About You</p> <p>Key Requirements</p> <ul> <li>\tA full, current UK driving licence </li><li>\tExperience providing IT technical support across hardware and software </li><li>\tHigh proficiency in Windows 10, 11 and macOS administration and support </li><li>\tExperience with Exchange/O365 administration and support </li><li>\tStrong knowledge of Microsoft applications </li><li>\tActive Directory administration, including DNS/DHCP </li><li>\tExperience troubleshooting basic networking, software, and printing issues </li><li>\tExcellent communication skills with a professional approach to customer service </li><li>\tStrong time management skills and the ability to work calmly under pressure </li><li>\tAbility to build and maintain strong customer relationships </li><li>\tExceptional customer service skills, with experience supporting diverse user groups </li></ul> <p>We Offer</p> <ul> <li>\t£27,000 per annum </li><li>\tFully taxed and insured company car for travel to offices. </li><li>\tCompany phone and laptop provided </li><li>\tExposure to a dynamic, fast paced business environment </li><li>\tOpportunities to work with varied technologies and expand technical expertise </li></ul> <p>About The Company</p> <p>As London's number 1 estate agency brand,* our customers choose us because we get it done. And we know it's our people that make us so successful. In over 40 years serving London and the Home Counties, we have discovered a winning formula for creating driven and ambitious professionals. This includes the best training at every stage, market-leading technology and the opportunity to work alongside some of the industry's most influential professionals.</p> <p>Is it important for you to know our Corporate Social Responsibility before you apply? Great, it's important to us too. Whether we're providing LGBTQ+ safe spaces, stocking our offices from charitable water suppliers or engaging in fabulous local events, our 50+ offices across London play a key part in our communities. We also offer annual paid time off for employees to volunteer at a charity of their choice. Many choose to support our partner, Single Homeless Project. This is London's largest homelessness charity, making a difference in 10,000 Londoners' lives across all 32 boroughs.</p> <ul> <li>TwentyCI data, 2023 v 2022 market share and market share growth of new instructions at a brand level </li></ul> <p>INDHP</p>