<p>At Fraser, we believe in creating a better, more inclusive world for individuals of all abilities. As a leading provider of Mental Health and Autism Services in the Midwest, we support clients with a wide range of needs and diagnoses from birth through adulthood.</p> <p>We are currently seeking Client Access Team Members to join our mission-driven organization. In this role, you will provide a variety of clinical administrative and client service duties in a fast-paced, front-desk setting.</p> <p>As a Front Desk Specialist, you will:</p> <ul> <li>Greet and assist all clients and visitors, ensuring a welcoming and supportive experience </li><li>Complete client intake and check-in procedures </li><li>Answer routine administrative inquiries </li><li>Collect co-payments and gather required documentation and signatures </li><li>Offer appointment scheduling opportunities during client visits </li><li>Educate clients on Fraser's services, procedures, and processes </li><li>You'll work closely with the Clinical Operations Supervisor and/or Facilities Team to ensure daily operational needs are met, complex issues are addressed, and Fraser sites remain safe and efficient for all clients. </li></ul> <p>You May Be a Great Fit for Fraser If You:</p> <ul> <li>Have excellent face-to-face customer service and interpersonal skills </li><li>Are highly organized and able to manage multiple tasks with accuracy </li><li>Possess strong communication, time management, and problem-solving abilities </li><li>Are passionate about creating a positive experience for clients and their families </li></ul> <p>Join Fraser and be a part of a team that makes a meaningful impact every day.</p> <p>Qualifications:</p> <ul> <li>BA/BS in sociology, psychology or related field preferred, but not required. </li><li>Minimum one year of related experience is preferred - intake, scheduling, health care, insurance, and customer service experience </li><li>Commitment to promoting diversity, multiculturalism and inclusion with focus on culturally responsive practice, internal self-awareness and reflection </li></ul> <p>Location, Schedule: & Pay:</p> <ul> <li> <p>Fraser Eagan, MN</p> </li><li> <p>Full time Monday - Friday from 9:30 am - 6 pm</p> </li><li> <p>Training takes place at our Bloomington Clinic, Monday - Friday 8am-4:30pm</p> </li><li> <p>$20.00 - $21.00 per hour depending on qualifications.</p> </li></ul> <p>Benefits for Full-time Employees (30+ hours per week)</p> <ul> <li>Medical, dental and vision insurance </li><li>Health Savings Account (HSA) and Flexible Spending Account (FSA) </li><li>Employee Assistance Plan (EAP) </li><li>Life, AD&D and Voluntary Life Insurance </li><li>Long-Term Disability, Voluntary Short-Term Disability, Accident Insurance, Critical Illness Insurance and Hospital Indemnity Insurance </li><li>Pet Insurance </li><li>403(b) Retirement Plan with Company Match </li><li>Work-Life Balance; 5 weeks of paid time off annually (18 days PTO + 9 Paid Holidays) </li></ul> <p>Encouraged to apply: reception, front desk, medical receptionist, office assistant, customer service, administrative assistant, client access, client coordinator, patient coordinator, call center representative, client services, scheduling</p> <p>Diversity, Inclusion, and Belonging: Fraser values a diverse staff to ensure the best outcomes for our diverse client base. We are committed to anti-racism at Fraser. Our anti-racism committee assesses, develops, and implements numerous initiatives ranging from recruiting and retaining diverse staff to staff training and more.</p> <p>Fraser is an Affirmative Action and Equal Opportunity Employer.</p> <p>This position will be posted at https://www.fraser.org/careers until filled. You must apply online here to be formally considered.</p> <p>If you are having trouble applying or have questions, please contact Fraser HR at careers@fraser.org or 612-767-7550. If you have successfully submitted your application, you will get a confirmation email. If you do not receive the confirmation email, please check your junk/spam folders; then contact us as we may not have received your application. Thank you for considering Fraser!</p>