<p>Overview</p> <p>Analysis Group is one of the largest international economics consulting firms, with more than 1,500 professionals across 15 offices in North America, Europe, and Asia. Since 1981, we have provided expertise in economics, finance, health care analytics, and strategy to top law firms, Fortune Global 500 companies, and government agencies worldwide. Our internal experts, together with our network of affiliated experts from academia, industry, and government, offer our clients exceptional breadth and depth of expertise.</p> <p>The Business Technology Specialist will join the Business Technology team and will be responsible for managing M365 and other SaaS applications, troubleshooting complex issues, optimizing configurations, and implementing automations to improve support efficiency. The ideal candidate will stay up to date with platform updates, proactively manage system configurations, and play a key role in governance, automation, and adoption of M365 and AI-driven solutions.</p> <p>Key Responsibilities:</p> <ul> <li> <p>Manage and monitor M365 applications, with a focus on:</p> </li><li> <p>SharePoint</p> </li><li> <p>Teams</p> </li><li> <p>CoPilot</p> </li><li> <p>Power Platform</p> </li><li> <p>Provide Level 3 support for Microsoft M365 and other SaaS applications, resolving complex technical issues.</p> </li><li> <p>Identify and implement automation or process improvements to reduce support tickets or shift them to Level 1 and Level 2 support.</p> </li><li> <p>Stay informed on updates and changes to Microsoft M365 and SaaS applications, assessing their impact and making recommendations for configuration adjustments.</p> </li><li> <p>Act as an internal champion to drive adoption and optimize the use of available M365 tools.</p> </li><li> <p>Support governance, configuration, and exploration of Generative AI solutions, including use cases and best practices.</p> </li><li> <p>Participate in projects to evaluate and implement new applications and tools to enhance business processes.</p> </li><li> <p>Develop, update, and maintain documentation, training materials, and support resources for M365 and SaaS solutions.</p> </li></ul> <p>Qualifications:</p> <ul> <li>Bachelor's degree in Information Systems, Computer Science, Data Science, Data Analytics, Mathematics, or equivalent work experience. </li><li>Minimum 2 years of substantive relevant experience required. </li><li>Extensive experience supporting and managing Microsoft M365 applications. </li><li>Strong expertise in SharePoint, Teams, CoPilot, and Power Platform administration. </li><li>Proven ability to analyze, automate, and improve support processes. </li><li>Knowledge of SaaS governance, security, and configuration best practices. </li><li>Experience with Generative AI solutions and their applications in a business environment is a plus. </li><li>Strong problem-solving, communication, and documentation skills. </li><li>Ability to learn new systems and tools quickly </li><li>Good analytical and organizational skills. </li><li>Good interpersonal, oral, and written communication skills. </li><li>Able to effectively work independently and as part of a team. </li><li>An inclusive and growth-oriented mindset, strong interpersonal skills, and an ability to work across differences. </li><li>To the extent permitted by applicable law, eligible candidates must be authorized to work in the United States without sponsorship or restriction, now and in the future. </li></ul> <p>This role is ideal for a proactive, technology-driven professional looking to optimize and drive efficiency in M365 and SaaS environments while staying ahead of emerging trends and technologies.</p> <p>Analysis Group embraces diversity and equal opportunity in a deep and meaningful way, and we believe that a strong and diverse workforce directly supports our goal to provide the highest-quality work. We are committed to building teams that represent a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We provide equal access and opportunities, and we encourage candidates of all backgrounds to apply.</p> <p>#LI-Hybrid</p> <p>Privacy Notice</p> <p>For information about Analysis Group's privacy practices, please refer to the applicable Analysis Group privacy policy.</p> <ul> <li>Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. </li><li>Please view the EEOC's "Know Your Rights" poster here. </li></ul>