<p>LHH is currently hiring for a Customer Service Representative role. This is a fully onsite position, requiring candidates to work from the facility. The role involves working in a non-climate-controlled loading dock environment and requires flexibility to work varied shifts, including days, evenings, nights, and weekends. Shift timing from 8:00 PM to 4:30 AM.</p> <p>What You'll Do:</p> <ul> <li> <p>Bill shipments in accordance with applicable tariffs and pricing agreements</p> </li><li> <p>Identify, investigate, and resolve documentation errors</p> </li><li> <p>Assist customers with inquiries such as shipment tracing, rate quotes, tariff discrepancies, and billing questions</p> </li><li> <p>Perform general clerical duties including answering and directing calls, filing, data entry, and billing tasks</p> </li><li> <p>Process over, short, and damaged freight, ensuring timely documentation and resolution</p> </li><li> <p>Work on a loading dock environment, which may involve standing or walking for extended periods in non-climate-controlled conditions</p> </li></ul> <p>What You'll Bring:</p> <ul> <li> <p>Minimum 2 years of customer service experience</p> </li><li> <p>Strong computer skills, including typing and 10-key proficiency</p> </li><li> <p>Working knowledge of Microsoft Office applications</p> </li><li> <p>Flexibility to work various shifts, including days, evenings, nights, and weekends</p> </li></ul> <p>Pay Details: $22.57 to $23.57 per hour</p> <p>Search managed by: Ajay Srivastava</p> <p>Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.</p> <p>Equal Opportunity Employer/Veterans/Disabled</p> <p>Military connected talent encouraged to apply</p> <p>To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy</p> <p>The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:</p> <ul> <li>The California Fair Chance Act </li><li>Los Angeles City Fair Chance Ordinance </li><li>Los Angeles County Fair Chance Ordinance for Employers </li><li>San Francisco Fair Chance Ordinance </li></ul> <p>Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</p>