<p>FULLY-REMOTE OPTION UPON IN-PERSON/ONSITE TRAINING</p> <p>The Care Center Agent acts as the first point of contact for patients to meet their needs for information, support, and assistance by</p> <p>phone. The Care Center Agent is responsible for scheduling office appointments utilizing exceptional customer service skills to gain an</p> <p>understanding of the patient's needs. Responsible to obtain accurate demographic information and verify proper insurance information.</p> <p>Additional responsibilities may include data reporting and obtaining referrals and authorizations.</p> <p>Education</p> <p>Minimum: High School Diploma or equivalent</p> <p>Preferred: Medical Terminology</p> <p>Registration/Certification/Licensure:</p> <p>N/A</p> <p>Experience:</p> <p>Minimum: Proven basic computer skills and ability to type 35 words per minute.</p> <p>Preferred: One year experience in a switchboard, medical practice, or call center.</p> <p>Other Requirements:</p> <p>N/A</p> <p>Status:</p> <p>Non-Exempt</p> <p>Physical Requirements:</p> <p>The following frequency definitions apply to all Physical Requirements unless otherwise noted:</p> <p>Occasional: (0-1/3 of day , 0 - 2.5 hrs/day, 1 - 4 reps/hr)</p> <p>Frequent: (1/3 -2/3 of day , 2.5 - 5.5 hrs/day, 5 -24 reps/hr)</p> <p>Constant: (> 2/3rd of day , > 5.5 hrs/day, > 24 reps/hr)</p> <p>NOTE: An asterisk (*) indicates that the item is an essential function.</p> <p>Non-Material Handling</p> <p>Standing - Remaining on one's feet in an upright position remaining stationary - N/A</p> <p>Walking - Remaining upright on one's feet, and moving about - OCCASIONAL</p> <p>Sitting* - Body remains in a seated position - CONSTANT</p> <p>Stooping - To bend the body downward and forward by bending the spine at the waist - N/A</p> <p>Bending - To flex the upper body forward - N/A</p> <p>Twisting* - To rotate the upper body forward - OCCASIONAL</p> <p>Climbing - To move the body in any direction on equipment or structures that do not include stairs or ladders - N/A</p> <p>Ladders - To ascend and descend ladders - N/A</p> <p>Stairs - To ascend and descend stairs - N/A</p> <p>Kneeling - To move the body downwards and come to rest on both hands and both knees - N/A</p> <p>Squatting - To move the body downwards by bending both knees - N/A</p> <p>Crouching - To bend the body forward and downward by bending the spine and the legs - N/A</p> <p>Crawling - To move the body forward or backwards on hands and knees - N/A</p> <p>Reaching Horizontal* - To extend the arms and hands outward, remaining under shoulder height - CONSTANT</p> <p>Reaching Overhead - To extend the arms and hands up and out over shoulder height - OCCASIONAL</p> <p>Grasping* - Using functional gripping of the hand to handle an object - CONSTANT</p> <p>Finger Manipulation* - To manipulate objects with the use of fingers - CONSTANT</p> <p>Seeing* - Using visual feedback to accomplish a task or activity - CONSTANT</p> <p>Hearing* - Using sound feedback to accomplish a task or activity - CONSTANT</p> <p>Repetitive Upper Extremity Use* - Using the arms and/or hands continuously or more than 2/3 of the total time - CONSTANT</p> <p>Repetitive Lower Extremity Use - Using the legs and/or feet continuously or more than 2/3 of the total time - N/A</p> <p>Material Handling</p> <p>Pushing - To exert a force upon an object in order to move it in a certain direction Pushing refers to moving an object away from the</p> <p>person - N/A</p> <p>Pulling - To exert a force upon an object in order to move it in a certain direction Pulling refers to moving an object towards the person</p> <ul> <li>N/A </li></ul> <p>Lift - Floor to Waist - N/A</p> <p>Lift - Waist to shoulder - N/A</p> <p>Lift - Shoulder to overhead - N/A</p> <p>Carrying - To transport an object or article using the arms or hands (> 10 feet) - N/A</p> <p>Environmental Factors</p> <p>Working alone - OCCASIONAL</p> <p>Working in cramped quarters - N/A</p> <p>Constant interruptions - FREQUENT</p> <p>Working with hands in water - N/A</p> <p>Use of power tools - N/A</p> <p>Working on ladders/scaffolding - N/A</p> <p>Exposure to vibration - N/A</p> <p>Exposure to dust - N/A</p> <p>Exposure to noise (constant) - N/A</p> <p>Exposure to electrical energy (outlets, etc) - N/A</p> <p>Exposure to temperature changes (heat, cold, humidity), that require special clothing - N/A</p> <p>Exposure to slippery walking surfaces - N/A</p> <p>Exposure to solvents, grease, oils - CONSTANT</p> <p>Exposure to radiant energy, ie computer terminal (more than 4 hours per shift)* - CONSTANT</p> <p>Working with bloodborne pathogens - N/A</p> <p>Cardiovascular Energy Requirements - Physical Demand</p> <p>Physical Demand Met Level Examples of similar activity intensity</p> <p>Sedentary to Light 0 - 3.5 Light house cleaning, washing dishes, serving food, food shopping, sitting, standing, computer work.</p> <p>Medium 3.6 -6.3 House work (mopping, scrubbing), health club exercising, treadmill work, stretching, yoga, walk/run-play with children, aerobic class, dancing, carrying bucket/wood, auto body repair, shoveling snow, golf (carrying clubs).</p> <p>Heavy to Very Heavy > 6.4 Calisthenics (push up, pull up, sit up, vigorous effort), carrying groceries upstairs, shoveling coal, bailing hay, fire fighting, sawing by hand, splitting wood.</p> <p>As relates to this position:</p> <p>Sedentary to Light* - CONSTANT</p> <p>Medium - N/A</p> <p>Heavy to Very Heavy - N/A</p> <p>I. Specific Job Responsibilities (Essential Functions):</p> <ol> <li>Schedules appointments for patients by phone when they call in following medical practice scheduling protocols. Utilizes time management and </li></ol> <p>customer service skills to facilitate phone calls with patient, staff, and others. Communicates calmly and clearly with patients about</p> <p>appointments in all circumstances.</p> <ol start="2"> <li>Maintains scheduling system to ensure records are accurate and complete and can be used to analyze patient/staffing patterns. Confirms that </li></ol> <p>updates (i.e., cancellations or additions) are input into the master schedule promptly. Stays up to date with system services to facilitate efficient</p> <p>and timely patient access.</p> <ol start="3"> <li>Obtains referrals, authorizations, and demographic information for patients. Verifies insurance information to maximize reimbursement with all </li></ol> <p>third party payers.</p> <ol start="4"> <li> <p>Communicates as needed with supervisor about any patient concerns/issues related to scheduling and/or system problems.</p> </li><li> <p>Analyzes situation and responds appropriately including when to elevate call to a clinical agent and/or supervisor. Performs other duties as</p> </li></ol> <p>assigned.</p>