<p>Job Description</p> <p>General Overview:</p> <p>Under general supervision: Determines initial and ongoing eligibility for multiple public assistance programs, including Ohio Works First (OWF), Food Assistance, TANF/Prevention Retention and Contingency (PRC), Medicaid, according to established criteria; may develop self-sufficiency contracts and assign clients to appropriate work activity. Interviews clients over the phone and in person; collects data; enters data into computerized systems; processes electronic alerts and prepares correspondence and reports; attends training as required; demonstrates regular and predictable attendance. Performs other related duties as required.</p> <p>Required Qualifications:</p> <p>Any combination of training and work experience which indicates possession of the skills, knowledge and abilities listed below.</p> <p>Completion of bachelor's degree in social or behavioral sciences or other related discipline, or equivalent combination of training and/or experience. Must possess a valid State of Ohio vehicle operator's license.</p> <p>Knowledge, Skills, and Abilities:</p> <p>Knowledge of Case Management; Interviewing; Document Processing Techniques and Procedures; Department Goals and Objectives<em>; Department Policies and Procedures</em>; Government Structures and Processes; Public and Human Relations; Relevant Agencies and Community Resources and Services; Public Assistance and Social Services Programs, Procedures, and Regulations; Budgeting; Public Relations; Office Practices and Procedures; Community Resources and Services. Ability To Utilize a Variety of Computer Systems, Databases, and Software Applications; Interpret a Variety of Instructions in Written, Oral or Schedule Form; Define Problems; Collect Data, Establish Facts and Draw Valid Conclusions; Calculate Fractions, Decimals and Percentages; Prepare Concise and Accurate Documentation; Gather, Collate, and Classify Data; Handle Sensitive Inquiries Form Clients and The General Public; Deal with Problems Involving Several Variables in Familiar Context; Communicate Effectively; Understand, Interpret and Apply Laws, Rules and Regulations to Specific Situations; Copy Records; Complete Routine Forms; Prepare Routine Correspondence; Work Independently; Compile, Prepare and Interpret Reports, Perform Eligibility and/or Represents Agency at Offsite Locations.</p> <p>(*Indicates developed after employment).</p> <p>Work Environment:</p> <p>The Work Environment characteristics described here are representative of those that an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <p>Work is performed in an office environment and employee will regularly be exposed to normal hazards associated with an office environment. The employee may experience a client's anger and frustration.</p> <p>Physical Demands:</p> <p>The physical demands described here are representative of those that an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <ul> <li>While performing the duties of this position, the employee may be required to travel to and access the various assigned work sites, other offices and agencies, homes and institutions. </li><li>Job is physically comfortable. Typically requires sitting, walking, standing, bending, keying, talking, hearing, seeing and repetitive motions; use hands to finger, handle, or feel. </li><li>May occasionally be required to reach with hands and arms and climb or balance. The employee must regularly lift up to 10 pounds and occasionally lift and/or move up to 25 pounds. </li><li>Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision. </li></ul> <p>Job Duties:</p> <p>The duties listed below are intended to depict tasks performed by this classification.</p> <p>Conducts interactive interviews with applicants/clients, family members, and/or representatives to determine initial and ongoing eligibility for multiple public assistance programs as defined above; utilizes interactive interview process through office, home, and/or offsite visits; enters and updates information and data into computer systems; obtains and/or assists with obtaining necessary verifications and documentation; computes budgets; completes spousal resource assessments; evaluates client employability; assigns clients to appropriate work program components; reviews benefit determinations for accuracy; processes changes as reported; processes alerts. Advises applicants/clients/representatives of available programs, services, requirements and community resources; explains client rights and responsibilities as well as pertinent state, federal, and agency programs, rules, regulations and procedures; prepares notification letters of approval, denial, reduction/suspension, or termination of benefits; reads, interprets, and applies pertinent federal and state rules and regulations, transmittal letters, procedural information and updates related to software applications.</p> <p>Monitors and coordinates program and service delivery, and program and procedural compliance; Develops and maintains effective working relationships with agency staff, community agencies, governmental agencies, and service providers; updates and corrects case information as needed; prepares and completes case documentation; maintains and updates client files and records; processes and records changes affecting client eligibility status; obtains client information through available sources. May communicate with community representatives and service providers to resolve questions and/or concerns; act as liaison between client and service provider to resolve problems and concerns. Prepares reports, documentation, and correspondence; receives and responds to inquiries in both oral and written form; processes changes and corrections; operates computer to enter and retrieve data; refers cases of over-issuance or suspected fraud; attends and participates in hearings as directed.</p> <p>Attends meetings, conferences, workshops and training sessions to remain up to date on community programs and services as well as policies, procedures and regulations. Attends and/or conducts meetings to provide information on agency and program rules, regulations, and procedures, and to receive information on available resources and eligibility requirements, and/or provider operating policies, procedures, and regulations.</p> <p>Additional Information:</p> <p>In all functions of this position the Employee must maintain confidentiality of client data, information and records. Employees may not apply for vacancies of their own currently held job classification. Internal transfers will be subject to an updated background check.</p> <p>Note: Employees may not apply for vacancies of their own currently held job classification. Internal transfers will be subject to an updated background check.</p> <p>Work Location:</p> <p>1180 South Main Street</p> <p>Akron, Ohio 44301</p> <p>Work Hours:</p> <p>Monday - Friday, 8:00 am to 4:30 pm.</p> <p>Some evening and weekend hours may be required.</p> <p>Pre-employment Screenings Required:</p> <p>FBI & BCI</p> <p>Driving Record Check</p> <p>Drug & Alcohol Screening</p> <p>Knowledge Assessment</p> <p>Code : 20261600-3</p> <p>Type : INTERNAL & EXTERNAL</p> <p>Group : JFS 2696 B</p> <p>Job Family : SOCIAL SERVICES</p> <p>Posting Start : 04/30/2026</p> <p>Posting End : 12/31/2026</p> <p>Details : Click for Benefits Info</p> <p>HOURLY RATE RANGE: $24.40-$24.40</p>