<p>Work for Indiana</p> <p>Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.</p> <p>About the Indiana Department of Revenue (DOR):</p> <p>The Indiana Department of Revenue has served Indiana, its population, and the business community since 1947. Our more than 700 dedicated team members administer over 65 different tax types and annually process nearly $30 billion of tax revenue. We are a Top Workplace employer.</p> <p>Role Overview:</p> <p>The Business Process Improvement Specialist will work collaboratively with staff across the agency to identify, analyze, design, and implement service operations speed, efficiency, and quality improvements. This role is responsible for streamlining, simplifying, and improving end-to-end processes, driving continuous improvement culture, with systems, tools, and LEAN/Six Sigma principles to drive productivity and a unified user experience.</p> <p>The successful candidate will be positive, enthusiastic and team oriented with strong passion for continuous improvement and a desire to support the Department of Revenue's mission, vision, and Pyramid of Excellence and to drive continuous improvement across the agency.</p> <p>This role is located at the central DOR offices at the Indiana Government Center in Indianapolis, Indiana.</p> <p>Salary:</p> <p>This position starts at an annual salary of $61,022 but may be commensurate with education and job experience.</p> <p>Use our Compensation Calculator to view the total compensation package.</p> <p>A Day in the Life:</p> <p>Responsibilities include:</p> <ul> <li>Serve as a resource to team members and applicable internal/external customers on projects related to process improvement. </li><li>Effectively guide teams through the completion of improvement projects - including data gathering, data analysis, solution development and implementation. </li><li>Identify, define, analyze, develop, document, and implement process improvements that result in improving efficiency, consistency, quality and/or speed, thereby optimizing performance. </li><li>Improving the user experience for customers and end-users through data analysis and the voice of the customer. </li><li>Provide objective assessment of how well a process is operating and give actionable solution recommendations. </li><li>Coordinate with various business areas to determine process ownership to develop and maintain standardized documentation of our business process, policies, and procedures. This documentation could include process descriptions, process flow diagrams, value steam maps and other related deliverables. </li><li>Build positive and productive relationships with all internal/external customers. Treating all with trust and respect to foster collaboration and teamwork. </li><li>Actively support and incorporate the mission, vision, core values and positive culture principles of DOR. </li></ul> <p>The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.</p> <p>This position is exempt from overtime compensation for additional work hours that may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.</p> <p>What You'll Need for Success:</p> <p>Individuals in this role should minimally be able to articulate or demonstrate the following:</p> <ul> <li>Bachelor's degree or equivalent experience preferred, but not required. </li><li>Experience in business operations leadership including but not limited to - workflow management, metrics utilization, workload strategy and prioritization, and training and coaching. </li><li>Demonstrated capacity to analyze and understand business processes at a higher, cross functional perspective as well as at a detailed level. </li><li>Proficiency in meeting leadership and meeting facilitation demonstrated by the creation of a fun, safe, collaborative, and productive work environment. </li><li>Experience in leading change to drive improvement and solve problems. </li><li>Strong organizational and time management skills. </li><li>Ability to work with minimal supervision and build credibility with business leaders at varying levels of the organization. </li><li>Ability to accurately and concisely present proposals and solutions to a wide audience. </li><li>Ability to maintain a high level of professionalism and confidentiality. </li><li>Six Sigma or other continuous improvement methodology experience/exposure preferred. </li><li>Experience/exposure to process documentation and flow-charting techniques. </li><li>Proficient in the use of Microsoft Office suite of products such as Excel, PowerPoint, and Word. </li><li>Ability to perform essential functions with or without reasonable accommodation. </li></ul> <p>A degree is not required. However, at least 3+ years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.</p> <p>Supervisory Responsibilities/Direct Reports:</p> <p>This role may be utilized in a supervisory capacity based on agency needs.</p> <p>Benefits of Employment with the State of Indiana:</p> <p>The State of Indiana offers a comprehensive benefits package for full-time employees that includes:</p> <ul> <li> <p>Three (3) medical plan options (including RX coverage) as well as vision and dental plans</p> </li><li> <p>Wellness Rewards Program: Complete wellness activities to earn gift card rewards</p> </li><li> <p>Health savings account, which includes bi-weekly state contribution</p> </li><li> <p>Deferred compensation 457(b) account (similar to 401(k) plan) with employer match</p> </li><li> <p>Two (2) fully-funded pension plan options</p> </li><li> <p>A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:</p> </li><li> <p>150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers</p> </li><li> <p>Up to 15 hours of paid community service leave</p> </li><li> <p>Combined 180 hours of paid vacation, personal, and sick leave time off</p> </li><li> <p>12 paid holidays, 14 in election years</p> </li><li> <p>Education Reimbursement Program</p> </li><li> <p>Group life insurance</p> </li><li> <p>Referral Bonus program</p> </li><li> <p>Employee assistance program that allows for covered behavioral health visits</p> </li><li> <p>Qualified employer for the Public Service Loan Forgiveness Program</p> </li><li> <p>Free Parking for most positions</p> </li><li> <p>Free LinkedIn Learning access</p> </li></ul> <p>Equal Employment Opportunity:</p> <p>The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.</p> <p>Current Employee? Click here to apply.</p>