<p>bloomon is turning the flower industry on its head - for the better. How? By disrupting the traditional supply chain! We skip the auction and wholesale, to shorten the journey for our flowers. And we harness technology, brand and innovation to deliver gifts and subscriptions that delight our customers across Europe.</p> <p>We launched in Amsterdam in 2014, and in 2021 joined forces with Bloom & Wild, the UK's fastest growing ecommerce company (according to the Financial Times). Our group is backed by top tier investors and is now home to a family of 3 strong brands, Bloom & Wild, bloomon and Bergamotte. Together, we've delivered over 20 million orders (and counting!), making us the largest direct to consumer flower business in Europe.</p> <p>Our vision is to create the destination for making life a little more thoughtful and beautiful. And we won't stop at flowers and plants. Starting with the Bloom & Wild brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination.</p> <p>We care wildly about people and our planet. Which is why we're so proud to be a certified B Corp - committed to making long-term positive change for our community, and the world around us.</p> <p>? Team @ Bloom & Wild Group</p> <p>The Operations team at Bloom & Wild and bloomon is split into three sub-teams, although in practice there is close collaboration between all of them on a daily basis:</p> <p>Logistics & 3rd Party Fulfilment - This team manages our partially outsourced sourcing, production, and fulfilment in the UK and optimises delivery in all countries we operate in. They work closely with our carrier partners (and coordinate our own delivery network) to deliver operational excellence and customer satisfaction.</p> <p>Flower sourcing, styling and quality - This team is responsible for purchasing our fresh products like flowers and plants, mainly through direct collaboration with growers around the world. They manage our inbound supply chain and work closely with partners to optimise for quality and costs. Within our own and third-party warehouses, they monitor and improve styling and quality.</p> <p>Warehouse Operations - Across our three strong brands, we have various warehouses across the EU. The teams at these sites manage the daily production and fulfilment of all products we sell. This team is also responsible for the non-horti procurement of add-ons and packaging items. Their focus is customer satisfaction, On Time-In Full fulfilment, quality, and associated costs (COGS).</p> <p>Our key enablers for every element of our operations are data and technology so there is close collaboration with those teams. Even for those processes where we outsource the execution, we use data to continually feedback to our partners and optimise and innovate our processes and products.</p> <p>?About the Logistics Team</p> <p>The logistics team are responsible for last mile delivery (getting parcels from the warehouse to customers' front doors) in 7 markets across Europe, managing more than 10 carriers, and ensuring that thousands of deliveries are completed on time every day. We are looking for a Senior Logistics Associate to join our team on a 12-month fixed-term contract. In this role you will support delivery operations across all markets, adapting your focus based on team capacity and business priorities.</p> <p>Next to our logistics team and external partners, in this role you will work closely with our Warehouse Team and our Customer Delight team to achieve operational excellence and optimise for customer satisfaction, delivery performance and associated cost of goods sold.</p> <p>What you'll be doing</p> <ul> <li>The role comprises of three main areas: </li></ul> <p>Delivery Management</p> <p>Monitoring internal and external delivery reporting to ensure we are meeting service levels and reacting to live issuesManaging shipping setup in our internal backend system to optimise delivery setup based on recent data, schedule bank holidays, and coordinate peaksSupporting in managing day-to-day relationship with our carriers to ensure we are meeting agreed service levelsConducting analysis (for example, reviewing delivery data or customer NPS responses) to identify optimisations and opportunities to improve our delivery performance and customer experience</p> <p>Project Support</p> <p>Supporting the Logistics team and related departments in planning and executing improvement projects to address high-priority or time-sensitive challenges, often aimed at improving key operational metrics such as delivery success rates, compensation rates or cost optimisationHelping to design business cases to inform analysis and strategySupporting on trials of new activities including running experiments and measuring impact, in collaboration with our BI and Commercial teams</p> <p>Peak Management</p> <p>Supporting in the planning, project management and execution of our peaks - for us this is Christmas, Valentine's Day and Mother's Day.</p> <p>You'll love this role if...</p> <ul> <li>You Ideally have at least 2+ years of experience in a similar Operations or Customer Service role, preferably at another high-growth start-up </li><li>You're a strong communicator, confident working with external partners and internal teams </li><li>You're adaptable and comfortable shifting focus quickly, you stay effective even if priorities change in a fast-paced environment </li><li>You're comfortable using Google Sheets, with an understanding of basic formulas, and have an interest in developing this skill further </li><li>You have a sharp eye for detail and take pride in doing things right </li></ul> <p>Nice to have:</p> <p>Experience in running or contributing to improvement projectsExperience building more advanced Google Sheets and working confidently with dataCuriosity for experimenting with new tools, systems or AI</p> <p>These are some of the skills and experience we think will enable success in this role, but please don't worry if you are missing some of these. We're committed to building a team made up of different strengths, skills and experiences, so if you're excited about our values, passionate about what you do and would like to join us in doing things more thoughtfully, we'd love to hear from you.</p> <p>These are some of the skills and experience we think will enable success in this role, but please don't worry if you are missing some of these. We're committed to building a team made up of different strengths, skills and experiences, so if you're excited about our values, passionate about what you do and would like to join us in doing things more thoughtfully, we'd love to hear from you.</p> <p>Belonging at Bloom & Wild Group</p> <p>We know that we learn through our differences, and building a diverse team has always been central to creating the best experience for our customers. We value all backgrounds, perspectives, ideas and experiences, and encourage everyone to share their opinions openly within our caring and inclusive team.</p> <p>Our ways of working</p> <p>We do things a little bit differently. From inventing letterbox flowers to founding The Thoughtful Marketing Movement. We're big on collaboration, empathy, knowledge sharing and growth, and our values drive our priorities every day:</p> <p>Lead change for good: we have the guts to try new things and step up to do what matters most</p> <p>Think deeply, act swiftly: we make sure there's thoughtful rationale behind our approach and always act swiftly to implement ideas</p> <p>Care wildly: we pour care and creativity into everything we do and pay attention to the things that make a difference</p> <p>Stay open, be curious: we're open about what we're doing and why, and we welcome challenges from each other</p> <p>We really believe in the power of face-to-face connections - be that through a shared project, a learning and development opportunity, or an after work social - and trust our teams to make the right decisions (for them and us) about where and how they work each day. Our working patterns are flexible and vary across the business, depending on the type of work, need for collaboration, and personal and wellbeing circumstances.</p> <p>(Some of) The good stuff</p> <p>To care wildly for our customers, firstly we care wildly for our teams. We work hard to craft a culture of thoughtfulness and care, where there is a strong sense of inclusion and belonging, enabling all of our people to thrive and be successful each day.</p> <p>Work that works for you</p> <ul> <li>Flexible working (core hours from 10-4pm) </li><li>Work Abroad for up to 30 days each year </li><li>Share in our success with a choice to take equity options from day 1 </li><li>1 day per year to volunteer on a project that's close to your heart </li><li>We'll support your commute to our office and site locations. Depending on your journey to work, this may include a Swapfiets, an NS business card or expense reimbursement </li><li>Phone allowance </li></ul> <p>Time off</p> <ul> <li>24 vacation days and an option to buy an extra 5 each year </li><li>Happiness days (1 extra day each quarter for your personal 'me time') </li><li>1 celebration day per year, to celebrate a holiday that's important to you </li><li>Flexible bank holidays - trade a bank holiday for another day that fits your beliefs, values and celebration calendar </li></ul> <p>Health and wellbeing</p> <ul> <li>Mental health support through Open Up, including access to online therapy sessions </li><li>Allies and champions groups </li><li>Mental Health First Aiders and awareness training for our managers </li><li>In person and virtual yoga every week </li><li>Our office kitchen is stocked with healthy drinks and snacks to keep you going </li><li>Workplace pension contributions </li></ul> <p>Growth & Development</p> <ul> <li>A flexible training framework for every stage of your career development through our Bloom & Learn programme </li><li>Internal & external Speaker Sessions on a variety of different inspirational topics. </li></ul> <p>Moments that matter</p> <ul> <li>We love having lunch together! We offer daily fresh and healthy lunch options at our locations in Amsterdam and Amstelveen, </li><li>A BBQ-worthy rooftop terrace (Amsterdam HQ) </li><li>Social & wellbeing monthly calendar </li><li>We love to celebrate birthdays, anniversaries and other important milestones! </li><li>Summer and End of Year events, team lunches and post-peak celebrations </li><li>Irresistible discounts on our products, blooms & subscriptions! </li></ul> <p>Getting hired</p> <p>We know that job searching can be daunting, and we want to do everything we can to ensure that your experience with us is a good one. Interviewing is a 2-way process, and we're keen to answer all of the questions you have, so that you can be sure (and excited!) that we're the right move for you. If your application is successful, you can expect to have a quick 30 minute chat with Estelle, TA Manager, to run through your experience, motivations and the role in more detail.</p> <p>Following this you will have an Interview followed by a business case / case study exercise and interview with some members of our Logistics team, where you can demonstrate your skills and help us understand your way of thinking. The final interview will be with our VP Operations.</p> <p>#Bloom&Wild</p>