<p>Summary:</p> <p>Our Directors are responsible and accountable for leading, managing, and directing the daily operations of our FSR restaurant under the oversight and advisement of the Owner/Operator.</p> <p>Furthermore, the Directors are responsible for meeting Chick-fil-A's Operational Requirements and achieving our customer service, sales, profit, productivity, food safety, quality, and growth objectives as set by the Owner/Operator for our FSR restaurant concept.</p> <p>Our Directors are committed to accomplishing our vision to make each guest's visit memorable through Second Mile Service, 'Remark'able food, and moments of delight. They are pursuing our shared-vision with Chick-fil-A's vision "To Be the Most Caring Company in the World". And, they are driven to lead the Chick-fil-A Brand in the Midwest in key metrics of sales growth, customer satisfaction, food safety and quality, team member retention, productivity, profitability, and community care.</p> <p>Qualifications</p> <ul> <li>At least 18 years of age </li><li>Full-time 30 hrs+ per week </li><li>Open availability and agreeable to work multiple Saturdays per month as needed </li><li>Open availability and agreeable to work multiple Opening and Closing Shifts each week as needed </li><li>2 years of prior management or leadership experience required </li><li>Complete application by the posted deadline for job promotion (internal candidates) when applicable </li><li>Completed & passed all Basic Team Member Courses in Pathway (internal candidates) </li><li>Working knowledge of the Chick-fil-A Service & Marketing Models & Strategies: ie. "Winning Hearts Every Day" </li><li>Working knowledge of Chick-fil-A Tools and Software: ie. @Chick-fil-A, Pathway, CFA One, CFA Now </li><li>Working knowledge of business platforms ie, Google, Jolt, GroupMe, and other internal software tools </li><li>Working knowledge of scheduling, payroll, ordering, inventory management & reporting, and vendor payment </li><li>Working knowledge of end of month accounting, reporting, and submission </li><li>Must be willing to adhere to our Policy Handbook </li><li>Must be Serv-Safe certified (within 6 months of appointment) </li><li>Must be willing to attend scheduled meetings </li><li>Must be willing to attend training & business meetings, conferences locally, regionally, and nationally </li><li>Must be willing to work in positions inside and outside of the restaurant during shift to support the business </li><li>Must be able to lift up to 30 pounds </li><li>Must be able to stand on your feet for the duration of your shift </li></ul> <p>Job/Role Requirements: (See Key Measurement Metrics, Reports, & Lenses)*</p> <p>Lead and direct the FSR restaurant teams and team members to: (see Key Measurement Tools, Lenses, & Reporting)*</p> <ul> <li>Deliver "Remark"able experiences for our customers and team members </li><li>Grow sales increasingly monthly and annually </li><li>Improve Customer Overall Satisfaction monthly and annually </li><li>Improve profitability, productivity, and shrinking costs gaps monthly and annually </li><li>Improve working relationships and teamwork </li><li>Meet and maintain all food safety and cleanliness procedures/standards as defined by Chick-fil-A and our local health department </li><li>Meet and maintain all food quality procedures and standards as defined by Chick-fil-A and our local health department </li><li>Meet and maintain Safety and Security procedures and standards as defined by Chick-fil-A, federal, state, and local governing authorities </li><li>Meet and adhere to all labor laws, anti-discrimination laws, and labor practice policies </li><li>Meet all Chick-fil-A operational requirements and standards </li><li>Achieve monthly and annual goals as set by or/and in collaboration with Operator AND measure/communicate progress with the appropriate teams </li><li>KEY MEASUREMENT Tools, Lenses, & Reporting include: CFA Report Galleries, CEM Scores, CAREs & customer experience platforms, third-party lenses (SAFE, Ecosure, QIV,Smart Shop, health department inspection, etc.) internal surveys, and in restaurant observations and checklists </li></ul> <p>Oversee and Ensure:</p> <ul> <li>Execution of all directives/initiatives of the Owner/Operator as specified for the operations of our FSR restaurant, service to our customers, care for our team members, and growth of our brand. </li><li>Labor laws, anti-discrimination laws, and labor practice policies are being followed and that any violations are being reported, documented, addressed, and resolved properly </li><li>Daily/weekly/monthly operational duties are executed and completed </li><li>Daily plan for the restaurant is set, communicated, and executed and that all assigned work, tasks, checklists, and reports are completed for each shift </li><li>Proper leadership is scheduled and present to supervise all operational shifts and that the FSR restaurant is operating efficiently yet within productivity targets to serve our customers and team members </li><li>Scheduling of team members for FSR restaurant operations for all dayparts and service platforms </li><li>All daily operational tasks, checklists, daily Safe Criticals, and reports are completed by end of shift </li><li>All payment and cash handling and reporting are properly managed, monitored, and verified </li><li>Verification of employee hours and the accurate and timely submission of payroll </li><li>All ordering and inventory levels are managed and monitored to avoid shortages or excess </li><li>Restaurant is properly cleaned and organized for safe and efficient daily operations </li><li>Submission of end of the month processes and reports in an accurate, timely, and neat manner </li><li>Leaders and team members are working together cooperatively & respectfully following our Handbook </li><li>Goals, targets, & benchmarks are clearly communicated and measured </li><li>Growth, training, and development of leaders and team members </li><li>Recognition and celebration team member and team wins </li></ul> <p>Exercises:</p> <ul> <li>Good judgment and decision-making </li><li>Collaborative goal setting and engagement </li><li>Support for Assistant Directors & other leaders </li><li>Servant-Leadership, Positivity, and a Growth Mindset </li><li>Proper process in promotions, reassignments, terminations, and HR issues </li></ul> <p>Exemplify and lead by:</p> <ul> <li>Our CFA & ServeBright values </li><li>Leadership Expectations </li><li>"Winning Heart every Day" shared CFA vision </li><li>SERVE Model </li><li>5 Critical Success Factors </li></ul> <p>Working towards:</p> <ul> <li>Building healthy result in producing teams </li><li>Solving problems and engaging others in solutions </li><li>Creating winning lineups and game plans </li><li>Coaching and developing team members </li><li>Innovating and steady incremental improvements </li><li>Keeping the restaurant (Guest & Tour Ready) outdoors, customer areas, kitchen areas, office, & storage </li><li>Keeping leaders and team continually current in "need to know" operational information and processes </li><li>Identifying operational issues and delegate problem solving to appropriate leaders for solutions </li><li>Leading effective meetings huddles </li><li>Pursuing personal and professional development to maintain the effectiveness </li></ul> <p>Business Organization</p> <p>Direct Report - Owner Operator (See Reporting Chart)*</p> <p>Internal organization: Owner/Operator > Directors > Assistant Directors > Area Managers > Lead Trainers > Trainers >Team Members</p> <p>Monthly Key Business Performance Benchmarks:</p> <p>% Sales Increase - Productivity $$$ - Food % Gap - CEM Scores - Food Safety - Food Quality - $ Management Risk</p> <p>Leadership Expectations:</p> <p>Skills Ability to ...</p> <ul> <li>Organize and plan work </li><li>Lead and motivate team members to achieve our daily, monthly, quarterly, and yearly goals </li><li>Anticipate business, customer, and team member needs and prepare accordingly </li><li>Build a team and keep them focused on our mission </li><li>Develop strong and healthy business relationships </li><li>Teach, coach, and train others </li><li>Coach underperformance and manage a positive outcome </li></ul> <p>Leadership Committed to …</p> <ul> <li>Integrity defined as leaning in and doing the right thing (honoring our values and policies) </li><li>Professionalism by exhibiting maturity in communication and behavior </li><li>Ownership by taking responsibility for the outcomes and decisions </li><li>Coaching by influencing others to achieve greater performance and outcomes </li></ul> <p>Attitude A choice to be …</p> <ul> <li>Enthusiastic by exhibiting a passion for the business and excitement about Chick-fil-A </li><li>Collaborative by enjoying working together with and serving others </li><li>Respectful by showing consideration and appreciation with authority, peers, and trainees. </li><li>Optimistic by representing the brand in a positive and growth-minded way. </li></ul> <p>Readiness Prepared to be …</p> <ul> <li>Proactive by assessing needs and taking the initiative </li><li>Flexible by adjusting quickly to changes and remain calm under pressure </li><li>Efficient by using my time wisely and focusing on results </li><li>Competent by striving for high standards and personal excellence </li><li>Creative by being a proactive, innovative, and resourceful problem solver </li></ul> <p>Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.</p>