<p>Customer Service Team Lead</p> <p>Pay from $33 to $38 per hour with significant growth and earning potential!</p> <p>Kenosha Branch</p> <p>12355 Uline Way, Kenosha, WI 53144</p> <p>Leading the way with legendary customer service - at Uline! As Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.</p> <p>Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.</p> <p>Position Responsibilities</p> <ul> <li> <p>Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.</p> </li><li> <p>Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.</p> </li><li> <p>Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.</p> </li><li> <p>Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.</p> </li><li> <p>Handle escalated customer issues and provide weekly support for customer interactions.</p> </li></ul> <p>Minimum Requirements</p> <ul> <li> <p>High School diploma or equivalent required. Bachelor's degree preferred.</p> </li><li> <p>3+ years of customer service experience.</p> </li><li> <p>2+ years of experience in a leadership / supervisory role preferred.</p> </li><li> <p>Effective communication skills.</p> </li></ul> <p>Benefits</p> <ul> <li> <p>Complete health insurance coverage and 401(k) with 6% employer match that starts day one!</p> </li><li> <p>Multiple bonus programs.</p> </li><li> <p>Paid holidays and generous paid time off.</p> </li><li> <p>Tuition Assistance Program that covers professional continuing education.</p> </li></ul> <p>Employee Perks</p> <ul> <li> <p>Café featuring affordable daily meal options from local restaurants.</p> </li><li> <p>On-site fitness center and beautifully maintained walking paths.</p> </li><li> <p>Best-in-class, clean, modern facilities.</p> </li></ul> <p>About Uline</p> <p>Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.</p> <p>Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.</p> <p>EEO/AA Employer/Vet/Disabled</p> <p>#LI-AP3</p> <p>#LI-IL001</p> <p>(#IN-KNMANC)</p> <p>Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!</p>