<p>We are seeking a Program Manager to join Meta's Product Quality and Experience (PQX) team and drive In-market functional testing and insights programs. This role is responsible for helping Meta's product teams validate how well their products perform in markets outside the US, covering scaled insights research and in-market functional testing for all Meta products. You will be transforming our in-market testing program to an AI-native testing pipeline. You will use AI tools and agents to transform our operations and testing methodologies, and work with product and analytics teams to turn test results into actionable recommendations. This role will work collaboratively across a shared portfolio, applying AI-native solutions to improve how insights get delivered, and operating across multiple product lines and geographies simultaneously.</p> <p>Minimum Qualifications</p> <ul> <li>6+ years of experience in program management, product operations, user research operations, or a related field </li><li>Experience managing testing or research programs that involve external vendor partners at scale </li><li>Experience working with product teams to translate user research or testing data into product decisions </li><li>Experience creating AI-driven analysis and operations to streamline testing and/or insights and research flows </li><li>Experience with international markets, localization, or global product operations </li><li>Experience running detailed data analysis, synthesizing qualitative and quantitative feedback into clear recommendations for leadership </li><li>Bachelor Degree or 8+ yrs of equivalent work experience </li></ul> <p>Preferred Qualifications</p> <ul> <li>Experience testing AI-powered products or applying AI/ML to research and testing workflows </li><li>Familiarity with product quality, QA, or in-market testing programs in a large technology company </li><li>Experience designing and executing AI evaluations </li><li>Experience with data queries and basic coding (e.g. SQL, python, etc.) </li><li>Experience with unmoderated or moderated user research methodologies at scale </li><li>Experience managing vendor budgets and contracts, including compliance with contingent workforce policies </li><li>Experience aligning testing programs with product analytics frameworks and international growth strategies </li><li>Background in presenting insights and recommendations to executive product and engineering leadership </li></ul> <p>Responsibilities</p> <ul> <li>Drive in-market testing for products across Meta, coordinating test design, locale coverage, and delivery timelines to support product launches </li><li>Run scalable insights testing programs, managing vendor partnerships to recruit multilingual users and gather rapid qualitative feedback across international markets </li><li>Apply AI to improve insights delivery, including AI-generated summary reports, automated analysis of test results, and more efficient synthesis of qualitative feedback across markets </li><li>Partner with product, analytics, product growth managers, QA and engineering teams to translate testing results into actionable product recommendations, aligning findings to established product frameworks </li><li>Contribute to shared program infrastructure: intake processes, testing methodology standards, metrics definitions, and deliverable templates used across in-market testing programs </li><li>Manage vendor relationships, budgets, and compliance across testing partners including scoping, performance management, and procurement coordination </li><li>Define and track program metrics that demonstrate the value and operational health of insights testing programs, and report progress to Product Quality and Internationalization leadership </li></ul> <p>About Meta</p> <p>Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.</p> <p>Equal Employment Opportunity</p> <p>Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.</p> <p>Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.</p>