<p>About City of Brockton:</p> <p>For nearly 200 years Brockton has retained its distinctive character as a complete community, and benefits from its role in the regional economy. It has excellent transportation access that links employment, employees, education, and services. While other communities in the Greater Boston area have become very expensive places to live or to conduct business, Brockton provides a high-quality alternative that is relatively affordable to all.</p> <p>Brockton provides the benefits that arise from a culturally diverse population and the diversity of its employment base. This is a complete city ? with its diverse places to work, study, shop, and live. The neighborhoods are compact, walkable, and endowed with a solid stock of housing. It has a remarkably varied and extensive network of open spaces, cultural and civic institutions. To learn more about what the City has to offer please click here.</p> <p>Job Description:</p> <p>Essential duties and responsibilities:</p> <ul> <li>Director of Constituent Services works on the front lines diligently for the Mayor with the people of the municipality in regards to their concerns, and key issues. Collaborates with, but not limited to with State and city agencies and organizations in close order with the Mayor. </li><li>Director will need to exhibit great patience and tact when assisting constituents, and will have knowledge of The City of Brockton municipality. </li><li>Responsible for directing the office's constituent relations, including representing district residents in matters before government agencies, social services and private companies. </li><li>Acts as a representative for The Mayor within his or her area of responsibility including answering casework correspondence, meeting with constituents, verbal communications with constituents, and serving as a liaison for State, City, district and local agencies. </li><li>Act as liaison to city departments, agencies, and private companies to resolve constituent issues, answer questions and concerns. </li><li>Track and, draft responses to verbal and written correspondence regarding city issues. </li><li>Assist with communications and community outreach, including visits, planning, events and meetings representing the interests of the Mayor. </li></ul> <p>Supervision received: Works under direction of the Mayor.</p> <p>Supervision exercised: Constituent Services Liaison</p> <p>SALARY: $64,505 - $74,000 Commensurate with experience</p> <p>Non-unit, full-time, benefited position</p> <p>City of Brockton residency required or shall, within one (1) year of employment establish residency within the City</p> <p>Work Environment:</p> <p>The work environment involves everyday discomforts of a municipal office subject to frequent interruptions. Noise or physical surroundings may be distracting, but working conditions are generally not unpleasant.</p> <p>Requirements:</p> <p>Minimum Qualifications:</p> <p>Education and Experience: Must have a Bachelor's degree from an accredited college or university, with an emphasis in Public Relations or a related field providing education in writing, and public policy; a minimum of three to five (3 - 5) years of work experience or any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job.</p> <p>Minimal physical effort is required to perform administrative duties. Required to stand, wall, sit, speak, hear and use hands to operate equipment. Vision requirements include the ability to read and analyze documents; use computer and standard office equipment; and operate a motor vehicle. Moderate physical effort is demanded in making site work. While conducting site work, the employee is required to use hands, walk, stand, sit, speak, hear, climb or balance, knell or crouch. Agility is required to access all areas during site work.</p> <p>Additional Requirements:</p> <p>Valid Massachusetts Drivers' License and a reliable vehicle.</p> <p>Knowledge, Ability, and Skill:</p> <ul> <li>Communicates and listens effectively and responds in a timely, useful, positive and respectful manner; written reports and correspondence are accurate, complete, current; well-organized, legible, concise, neat, and in proper grammatical form. </li><li>Ability to work independently in an efficient manner </li><li>Ability to communicate effectively in written and oral form </li><li>Ability to manage multiple tasks in an efficient manner; </li><li>Ability to exercise discretion. </li><li>Ability to interact effectively and appropriately with the public and other personnel, perform multiple tasks and maintain confidential information. </li><li>Ability to organize work, set priorities, use time effectively and work independently. </li><li>Excellent interpersonal skills; time management skills, self-motivational skills and organizational skills are very important. </li><li>Excellent time management, prioritizing and the ability to handle complex/varied workload. </li></ul> <p>Additional Information:</p> <p>Comprehensive Benefits</p> <p>When you embark on a career with the City of Brockton, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits</p> <p>An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.</p> <p>The City of Brockton provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, genetic information, pregnancy or a pregnancy-related condition, or membership in any other protected class or any other basis covered by appropriate law.</p> <p>The City of Brockton complies with all applicable federal, state and local laws governing nondiscrimination in employment in all locations in which the City operates. This policy applies to all terms and conditions of employment. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.</p> <p>If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator, Eisha George, Manager of Diversity, Equity and Inclusion, at (508) 897-6439.</p> <p>As a condition of employment, the City of Brockton will conduct a comprehensive background check review which includes a Criminal Offender Record Information (CORI) and Sex Offender Registry Information (SORI), once an offer has been accepted.</p> <p>Section 2-110 of the Revised Ordinances of the City of Brockton mandates that employees establish residency within the City within one year of hire.</p> <p>Application Instructions:</p> <p>Please upload Resume, Cover Letter and three (3) references to be considered.</p>