<p>Why We're Here</p> <p>We believe heartfelt, human connections make people's lives better. Especially the people who work here.</p> <p>Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.</p> <p>Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.</p> <p>How We're Different</p> <p>Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.</p> <p>It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.</p> <p>That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.</p> <p>It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.</p> <p>What You'll Do</p> <p>As the General Manager, you are responsible for maximizing the financial performance of the hotel by providing the highest possible quality guest service and product by encouraging a positive work environment for all employees. You are at the heart of Kimpton's values, teamwork, and performance!</p> <p>Some of your responsibilities include:</p> <ul> <li>Develops, implements, monitors, and actively participates in comprehensive sales and marketing strategies that drive maximum occupancy and optimal average daily rates. </li><li>Meets or exceeds established budgetary guidelines. </li><li>Builds and maintains strong relationships with the ownership group. </li><li>Works directly with ownership to strategize and implement projects that support the growth of the hotel. </li><li>Oversees and assists with guest satisfaction initiatives and guest issue resolution. </li><li>Protects and enhances the value of all hotel assets through effective maintenance, security, and housekeeping programs, as well as through the capital budgeting process. </li><li>Ensures the timely and accurate completion of all period-end financial statements and reports, and establishes controls to ensure proper handling and accounting of all hotel receipts. </li><li>Oversees weekly forecasting and planning for operating staffing levels and cost expenditures in alignment with projected sales and expenses. </li><li>Reviews and approves all operating expenses. </li><li>Develops and oversees programs that promote a positive and engaging work environment for all employees. </li><li>Performs additional duties as necessary to achieve the organization's financial performance objectives, including networking, participation in local industry events, and community relations. </li><li>Confers with administrative personnel and reviews activity, operating, and sales reports to determine required changes to programs or operations. </li><li>Directs the preparation of directives for division or department leaders outlining policy, program, or operational changes to be implemented. </li><li>Demonstrates extensive knowledge of the IWA within the New York market, supported by a strong understanding of labor relations and well-established, positive industry relationships. </li><li>Ensures all hotel policies and procedures are fully implemented across all departments, including safety standards and emergency guidelines. </li><li>Supervises and develops the performance of all operating departments, including but not limited to Front Office, Housekeeping, Security and Maintenance, Sales and Marketing, Accounting, and People & Culture. </li><li>Provides overall direction, coordination, and evaluation of these departments. </li><li>Carries out supervisory responsibilities in accordance with organizational policies and applicable laws. </li><li>Oversees interviewing, hiring, and training of employees; plans, assigns, and directs work; evaluates performance; rewards and disciplines employees; and addresses complaints and resolves problems. </li></ul> <p>What You Bring</p> <ul> <li>Proven success as a General Manager at a 150-400 room branded upper-upscale or luxury hotel is demonstrated, preferably in New York City and within the IHG portfolio. </li><li>Strong leadership ability is consistently demonstrated. </li><li>Meaningful experience leading unionized hotels is brought, preferably within the New York City market. </li><li>A bachelor's degree is preferred. </li><li>A high-energy, proactive mindset is demonstrated, along with a strong sense of urgency and a consistently positive, solutions-oriented approach. </li><li>A proven track record of driving RevPAR index growth, strong top-line performance, and superior GOP margins with disciplined flow-through is demonstrated. </li><li>Creative problem-solving skills are applied to elevate guest satisfaction and product quality through innovative, outside-the-box thinking. </li><li>Successful oversight of a hotel Grab & Go operation is demonstrated, including NOI and revenue performance. </li><li>Teams are encouraged, led, and managed by example. </li><li>High levels of creativity, enthusiasm, and flexibility are consistently demonstrated. </li><li>Strong computer skills are demonstrated, including proficiency in Microsoft Word and Excel. </li><li>Excellent interpersonal and communication skills are exhibited both internally and externally. </li><li>Vision is successfully translated into clear, tangible actions that drive measurable results for the property. </li></ul> <p>Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.</p> <p>Be Yourself. Lead Yourself. Make it Count.</p>