<p>We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.Position SummaryThis role owns measurement for the Service Ops Plan Sponsor Services COE Automation and AI Enablement team portfolio-defining and tracking KPIs, evaluating the performance of automation efforts, and reporting ROI.Key responsibilitiesDefine, operationalize, and maintain KPIs for automation and AI enablement initiatives (value, adoption, quality, speed, reliability)Establish baselines and measurement plans for new automations to ensure performance is comparable over timeEvaluate automation performance by tracking outcomes vs targets, identifying variance drivers, and surfacing improvement opportunitiesQuantify and report ROI (e.g., cost savings, capacity release, cycle-time reduction, error reduction) with clear assumptions and traceable logicBuild and maintain dashboards and recurring reporting for operational and leadership audiences; ensure reporting is accurate, consistent, and easy to consumeTranslate ambiguous business questions into structured analyses, clear recommendations, and decision-ready narrativesPartner with Service Ops, automation/AI builders, and enterprise data teams to source data, validate definitions, and improve data qualityDocument metric definitions, calculation logic, and refresh cadences to improve consistency and auditabilitySupport pilots/experiments by defining success measures, tracking results, and turning learnings into scalable measurement approaches Required Qualifications4+ years of experience in business analytics, data analytics, or equivalent experienceStrong data wrangling skills; comfort working with large, potentially messy datasets across multiple teams and functionsHands-on dashboarding and reporting experienceDemonstrated experience defining KPIs and building ROI/performance measurement that stands up with senior stakeholdersStrong written and verbal communication skills; able to present insights to non-technical audiencesStrong attention to detail in definitions, documentation, and repeatable reportingPreferred QualificationsExperience measuring automation (RPA/workflow) and/or AI initiatives, including ROI methodology and benefits trackingService operations or enablement analytics experienceEducationBachelor's degree preferredAnticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$46,988.00 - $112,200.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.For more information, visit https://jobs.cvshealth.com/us/en/benefitsWe anticipate the application window for this opening will close on: 04/18/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</p>