<p>Job Summary:</p> <p>This position will also be responsible for working with various teams to fulfill data center infrastructure needs, providing input and direction into hardware planning and forecasting; reviewing data center assets and usage to include wall-to-wall inventories, and identifying areas to standardize, reduce cost, and provide an efficient delivery of technologies.</p> <p>Essential Responsibilities:</p> <ul> <li>Manages designated units by translating business plans into tactical action items; communicating goals and objectives; ensuring all policies and procedures are followed; overseeing the completion of work assignments; assuming responsibility for decision making; aligning team efforts; building accountability for and measuring progress in achieving results; incorporating resources, costs, and forecasts into unit plans; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; partnering with key stakeholders and business leaders to ensure products and/or services meet requirements and expectations while aligning with departmental strategies; and influencing units to operate in alignment with business objectives. </li><li>Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; hiring, training, and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst departments; strategically evaluating talent for succession planning; setting performance management guidelines and expectations across units; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement. </li><li>Manages recurring and escalated problems. </li><li>Manages troubleshooting efforts to identify and rectify problems. </li><li>Manages efforts to analyze and prioritize incoming requests and alerts. </li><li>Manages the service delivery process and outcomes for first, second, and third level support for products and applications by taking accountability for resolution of systems issues. </li><li>Follows and manages the development of standard operating procedures. </li><li>Reviews and approves resolution proposal to prevent issue recurrence. </li><li>Defines and manages key performance indicators (e.g., performance, availability, capacity) </li><li>Promotes and ensures compliance in the use of a knowledge repository for technical support. </li><li>Defines and manages procedures for incident escalation. </li><li>Manages execution of disaster recovery, and business continuity processes and events. </li><li>Manages after hours on call support. </li><li>Manages the process for tracking and documentation by reviewing and updating documents, as appropriate. </li><li>Manages analysis of incident data and trends to help prioritize efforts to improve system availability and performance. </li><li>Reviews and approves departmental and enterprise changes to the production environment, according to established change control processes. </li></ul>