<p>Responsible for the coordination and administration of operational duties (customer service, dispatch, load planning, etc.) directly related to the business operations of the company and its customers.</p> <p>ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but other duties within the position may be assigned. Customer Service</p> <ul> <li>Receives and carries out instruction. </li><li>Manages customer base and provides service that meets or exceeds customer expectations. </li><li>Develops and maintains traffic lanes in coordination with various departments within the organization. </li><li>Solicits outbound freight to deliver within an assigned geographic territory. </li><li>Enters available loads with required information to properly dispatch and pick up the load, create the freight bill and supply the customer with any EDI information required. </li><li>Schedules all loading and unloading appointments. </li><li>Tracks all shipments while under dispatch from the time the load is picked up until it is delivered. </li><li>Communicates with the Customer Relations Associate on any customer concerns. </li><li>Maintains the proper trailer pools within an assigned area. </li><li>Travels as needed. </li><li>Maintains proper communication and cooperation with drivers, customers, and coworkers. </li><li>Maintains regular and predictable attendance. Dispatch </li><li>Receives and carries out instruction. </li><li>Dispatches equipment based on the criteria of the load. </li><li>Assigns and dispatches trucks for the freight in a timely manner. </li><li>Controls deadhead in an efficient manner. </li><li>Tracks all shipments while under dispatch from the time the load is picked up until it is delivered. </li><li>Maintains the proper trailer pools within an assigned area. </li><li>Monitors drivers' log book hours in order to not run driver past the legal hours of the log book as permitted by D.O.T. </li><li>Maintains proper and open communication with drivers, customers, and coworkers. </li><li>Handles driver issues and needs, such as home time, in a timely and professional manner. </li><li>Maintains regular and predictable attendance.KNOWLEDGE, SKILLS, AND ABILITIES </li><li>Ability to read, write, talk and hear. </li><li>Ability to add, subtract, multiply and divide. </li><li>Ability to lift and/or move up to 10 lbs. as required. </li><li>Proficient in the use of a computer and computer programs. </li></ul> <p>EDUCATION AND/OR EXPERIENCE Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.</p>