<p>The purpose of this class is to provide front-line coordination of work related to advisement, registration and student services, including student applications, registration, drop/add and financial aid.</p> <p>High School diploma/GED and one year of clerical experience working in an office environment required. Prior experience to include computer skills, working with Microsoft Office software and providing customer service. Must be able to work some evenings and weekends (during peak) and the ability to travel between the Essex and Dundalk campuses required. Driver's License required.  </p> <p>This position will be located on either the Essex or Dundalk Campus.</p> <p>            Hours: 8:30am-4:30 pm or 9am-5pm Monday, Tuesday        8:30 am-4:30 pm or 11am-7pm Wednesday, Thursday         8:30am-4:30 pm Friday</p> <p>Compensation within the posted range is determined by a candidate's education level and/or years of experience in the field.  Generally, employees are hired in the lower third of the scale.  </p> <p>For Best Consideration Please Apply By: September 7, 2025</p> <ul> <li>Provide day to day processing of enrollment related paperwork </li><li>Resolve and troubleshoot problems in daily processing of service requests related to areas including application processing, enrollment, and course selection </li><li>Process, prepare, and validate student documents relating to all aspects of the enrollment process </li><li>Process mail, email, and handle inquiries from internal and external sources to facilitate efficient office operations </li><li>Audit and/or verify student records. Research and resolve discrepancies </li></ul> <p>Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.</p> <ul> <li>Provide customer service to students on a daily basis </li><li>Verify all related enrollment documents including editing of student personal information/program and courses. </li><li>Review student enrollment documents (registrations, drop/adds, high school/college transcripts, change of information form) to prepare for scanning and indexing </li><li>Research student registration issues in Banner, Xtender, etc. </li><li>Answer Tier 2 phone calls to provide student support or direct inquiries appropriately. </li><li>Review suspected fraudulent student records through Element 451 and in person. </li><li>Contact students regarding ID and Residency verifications. </li><li>Utilize Element 451 as a customer relationship management (CRM) system to organize and complete daily tasks assigned. </li></ul>