<p>Job Summary:</p> <p>"We Power the Magic!" That's our motto at Disney Parks, Experiences and Products Technology & Digital. Our team creates world-class immersive digital experiences for the Company's premier vacation brands including Disney's Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club.</p> <p>We are responsible for the end-to-end digital and physical Guest and Cast experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation, PhotoPass and Merchandise lines of business, which includes Room and Tickets eCommerce and products such as Hey Disney!, MagicBand+, Disney Genie and Disney Genie+.</p> <p>The Lead Product Manager is responsible for managing the strategic direction of technology and digital experience for the Disney Cruise Line business. Reporting to the Senior Manager of Product Management, the Lead Product Manager collaborates with leadership to establish and execute commercial strategies across latest technologies.</p> <p>Key Areas of Focus:</p> <ul> <li>Working with multiple products, teams, and interdisciplinary leaders in such areas as line of business Marketing, Sales, Technology, Operations, Project Management, Design, and Analytics to bring strategies to market that support business opportunities and enhance the digital Guest experience and increase online conversions and revenue. </li><li>Developing product strategies and implementation of capabilities and tactics that align with our strategic priorities, key performance indicators, and objectives & key results as defined by the business and our Technology & Digital organization. </li><li>Monitoring business and digital trends, Guest behaviors and expectations, emerging technologies and competitive intelligence to establish and prioritize the digital roadmap. </li><li>Cultivate a strong understanding of key performance indicators and regularly analyze weekly reports to detect trends and identify opportunities for enhancing digital performance. </li></ul> <p>What you will do:</p> <ul> <li>Work to gather requirements for all aspects of a project, collaborating with all impacted teams including creative and technology for agreement. </li><li>Drive implementation of a business digital and technology roadmap by ensuring the development teams understand the product goals and priority. </li><li>Document features by translating the product concepts into user stories, epics and other appropriate product deliverables (e.g., project briefs, scope/requirement documents, Guest prioritized needs, etc.) </li><li>Primary representative for product management in all daily activities related to the roll-out of a product/enhancement, serving as an important resource for the team, escalating to leadership. </li><li>Support defect triage activities by working with technical, creative and production teams to identify cause through resolution, providing support and escalation for blockers/impediments. </li><li>Communicate with partners of multiple levels across Digital & Technology and the broader Disney organization through several mediums (ie. presentations, email, formal/informal meetings). </li></ul> <p>Basic Qualifications & Skills:</p> <ul> <li>Minimum 7 years of product management experience in digital customer experience for a global or national brand(s), working with technology, design, project management, business and user experience teams. </li><li>Lead others to solve complex problems; uses sophisticated analytical thought to exercise judgement and identify innovative solutions. </li><li>Ability to use hard data to form assumptions and develop business cases. </li><li>Experience presenting out on Product performance and success of programs. </li><li>Ability to think strategically and guide ideas into action with a willingness to take personal initiative. </li><li>Experience collaborating with and achieve results through partnerships with others and the capability to interact within all leadership levels. </li><li>Experience identifying technical, user and business issues in a organization. Experience with Agile software development methodology. </li><li>Consumer digital commerce platform experience is preferred but not required. </li></ul> <p>Preferred Qualifications:</p> <ul> <li>Entrepreneurial mindset, proactive thinker with the ability to thrive in an often </li></ul> <p>ambiguous, fast-paced environment.</p> <ul> <li>Strong analytical and financial skills. </li><li>Experience with innovative and emerging technologies. </li></ul> <p>Required Education:</p> <p>Bachelor's Degree or equivalent experience</p> <p>#DISNEYTECH</p> <p>About Disney Experiences:</p> <p>Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.</p> <p>About The Walt Disney Company:</p> <p>The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.</p> <p>This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Disney Experiences.</p> <p>Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.</p> <p>Apply Now Apply Later</p> <p>Current Employees Apply via My Disney Career</p> <p>Explore Location</p>