<p>The Spectrum Senior Director, Process Analysis position is responsible for providing strategic leadership to the Process Analysis function that evaluates the existing processes and provides recommendations and optimal solutions on processes improvements and best practices.</p> <p>BE PART OF THE CONNECTION:</p> <p>This position is accountable for overall performance of the Process Analysis function. Collaborates with executives and various departments and lines of business to identify process improvement opportunities and meet various information needs.</p> <p>This role is On-site, Stamford 4 days. 1 Day Hybrid.</p> <p>HOW YOU CAN MAKE A DIFFERENCE:</p> <p>Actively and consistently support all efforts to simplify and enhance the customer experience.</p> <ul> <li>Provide strategic leadership to a Business Process Analysis function </li><li>Facilitate the organization's annual strategic planning process and work with all leaders to ensure alignment and execution of strategic priorities </li><li>Develop a culture of high performance and continuous improvement that values learning and a commitment to quality </li><li>Collaborate with functional leadership on breakthrough strategies to improve process efficiencies and cost reduction opportunities. </li><li>Establish professional standards for business processes and outcomes </li><li>Direct large-scale process improvement projects through all stages including concept formulation, determination of the appropriate methodology, and implementation </li><li>Provide a framework for process methodology in proposing new strategies </li><li>Utilize best business practices within and outside the organization to establish benchmark data </li><li>Assess requirements for internal business processes, ensuring compatibility with organizational strategic goals </li><li>Implement new processes, evaluate existing processes, and recommend optimal solutions and improvements </li><li>Facilitate communication and gain commitment between business units and stakeholders to align processes and solutions with business strategies </li><li>Use sophisticated quantitative analysis methodology to perform data, cost and benefit, and/or process measurement analysis </li><li>Research industry trends for application of process improvement techniques and best practices </li><li>Perform other duties as requested </li></ul> <p>WHAT YOU BRING TO SPECTRUM</p> <p>Required Skills/Abilities and Knowledge</p> <p>Ability to read, write, speak and understand English</p> <p>Ability to prioritize and organize effectively</p> <p>Ability to work independently, as well as in a collaborative and dynamic team environment</p> <p>Ability to handle multiple projects and priorities</p> <p>Ability to analyze and interpret data</p> <p>Ability to quickly identify business problems/opportunities</p> <p>Ability to communicate orally and in writing in a clear and straightforward manner</p> <p>Ability to communicate with all levels of management and company personnel</p> <p>Ability to manage multiple projects at one time</p> <p>Ability to document, prepare and present data-driven presentations</p> <p>Ability to supervise and motivate others</p> <p>Ability to make decisions and solve problems while working under pressure</p> <p>Ability to show judgment and initiative and to accomplish job duties</p> <p>Ability to think strategically and anticipate future trends, needs and expectations</p> <p>Knowledge of telecommunications industry preferred</p> <p>Superb knowledge of software applications such as Word, Excel, etc.</p> <p>Strong business planning and forecasting skills</p> <p>Strong analytic, organizational, and problem solving skills</p> <p>Ability to focus on overall strategy of the region</p> <p>Strong team and relationship building skills</p> <p>Proven leadership and mentoring skills</p> <p>Ability to analyze data and develop and present data driven reports</p> <p>Ability to document, prepare and present executive level presentations</p> <p>Complete knowledge of company products and services</p> <p>Ability to effectively manage large and complex projects</p> <p>Required Education</p> <p>Bachelor's degree in Business Administration or related field</p> <p>Master's degree preferred</p> <p>Required Related Work Experience and Number of Years</p> <p>Management experience - 7+</p> <p>Process or data analysis experience - 10+</p> <p>#LI-NT1</p> <p>BGN806 2025-58742 2025</p> <p>Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.</p> <p>A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.</p> <p>Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.</p> <p>Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.</p> <p>Apply Now</p>