<p>When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.40hpw; Monday-Friday 8:00am-4:30pmJob Description:Assist the Director to ensure hospice referrals are processed timely and accurately. Implements workflows based on agency processes and policy. Partners with referral sources to provide customer support and to ensure all incoming referrals are appropriately coordinated. Supports department staff with day to day tasks and provides professional guidance.Essential Duties & Responsibilities including but not limited to:? Collaborates with clinical supervisors and director, supports daily intake processes to ensure new patient referrals are retrieved from intake portals, faxes, phone and email, and entered in the home health EMR timely and accurately. ? Evaluates medical records for referral appropriateness ? Demonstrates a solid understanding of the Medicare, Medicaid, and Private insurance environment and promotes coordination with the Business Office to identify and verify patient's insurance. ? Guides workflow processes to ensure accepted referrals are transitioned from intake to insurance verification/authorization and to scheduling timely and accurately in order to prevent delays in patient admission to service. ? Reviews and identifies diagnoses to determine Hospice eligibility based on the LCDs provided by CMS ? Collaborates with BID-Plymouth case management and palliative care to facilitate discharge to Hospice ? Elicits and gathers accurate and pertinent information regarding the patient's medical, psycho-social and environmental condition to accurately identify critical information needed to initiate the plan of care. ? Working knowledge of the skills and service provided by each member of the multidisciplinary team and the ability to relate these to identified patient needs ? Prioritizes referrals based on patient's needs and referral requests. ? Understands and integrates relevant hospice standards, regulations and practices to make decisions regarding appropriateness for care. ? Accepts and documents verbal orders related to the initiation of services. Inputs initial information into the computer to begin the admission process. ? Communicates all referral information to the appropriate team for timely initiation of services. ? Responds to telephone requests for information and interprets services to callers. ? Uses information technologies including E-mail and EMR to process and track referrals and communicate with team members. ? Develops positive relationships for new and existing referral sources, including physician offices, hospitals and rehab facilities. ? Acts as a resource to referrers, staff, families and patients to develop solutions for excellent patient care. ? Develops and maintains relationships with referrers through telephonic contact and occasional meetings to ensure quality services. Communication ? Communicates with the physician regarding the patient's needs and obtains/receives physician's orders as required. ? Attends regular agency and team meetings as needed. ? Provides timely communication to Clinical Managers whenever there are unusual requests or complex situations/orders. ? Communicates with other disciplines on the care team and community providers to coordinate the care plan ? Practices confidentiality principles set by the agency and federal HIPAA guidelines.Documentation: ? Must have attention to detail when taking, processing and documenting referral requests throughout the intake process. ? Proficiency with common office software programs and ability to learn other software products including, but not limited to Epic . ? Completes documentation in accordance with agency timeliness policies. Professional Development: ? Maintains and updates clinical knowledge and skills based on current nursing practice. ? Adheres to departmental requirements for required training. ? Identifies specific learning needs and goals and collaborates with nursing leadership in developing a plan to meet them. Additional Duties: ? Participates in the weekend/holiday rotation as defined by BIDP as indicated. ? Participates in in-service programs; teaches and precepts other Beth Israel Deaconess-Plymouth Intake Coordinator personnel.Organizational Requirements:? Maintain strict adherence to the Continuing Care Confidentiality policy. ? Incorporate Continuing Care Standards of Behavior and Guiding Principles into daily activities. ? Comply with all BIDP and Continuing Care Policies. ? Comply with behavioral expectations of the Continuing Care Division. ? Maintain courteous and effective interactions with colleagues and patients (internal and external customers).. ? Demonstrate an understanding of the job description, performance expectations, and competency assessment. ? Demonstrate a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards. ? Participate in departmental and/or interdepartmental quality improvement activities. ? Participate in and successfully completes Mandatory Education. ? Perform all other duties as needed or directed to meet the needs of the department.Minimum Qualifications:Education: ? Professional Nurse from a Graduate of National League for Nursing accredited school of nursing.Licensure, Certification& Registration: ? Registered Nurse licensed in the state of MAExperience: ? 3-4 years' experience in HospiceSkills, Knowledge &Abilities: ? Comprehensive knowledge of hospice services. ? Demonstrates excellent observation and problem solving/critical thinking skills. ? Well-developed verbal and written communication skills; essential computer skills to work with EMR. ? Must be a licensed driver with an automobile that is insured in accordance with state or organization requirements and is in good working order. ? Self-directed and able to work with minimal supervision. ? Shows strong ability to organize and prioritize workload independently.Key Relationships:Title Nature of Relationship To Position123Scope/Impact Statement:Work Schedule: Indicate either Yes or No as appropriate. Hours of work may be subject to change based upon the needs of the business/department.On Call: NO Shift Rotation: NO Weekends: NOPhysical Requirements & Environment:For each category, select ONE option from choices below by placing an X in the space to the left of the entry.Mental and Visual Attentiona) The position requires basic mental and visual attention much or all of the timeb) The position requires periods of concentrated mental and visual attention.c) X The position requires a high degree of mental and visual concentration.Physical ExertionWeightd) X Nature of work requires lifting or moving light weight (up to 20 pounds).e) Nature of work requires lifting or moving medium weight (over 20 and up to 75 pounds).f) Nature of work requires lifting or moving heavy weight (over 75 pounds).Dexterityg) Flow of work and nature of duties require average manual coordination.h) Flow of work and nature of duties require above average manual coordination.i) X Flow of work and nature of duties require high manual coordination.Range of Motionj) X Responsibilities require average range of motion.k) Responsibilities require above average range of motion.l) Responsibilities require high range of motion.Physical Conditionsm) Performance of duties allows for variation in positioning and tasks.n) X Performance of duties requires remaining in position for prolonged periods of time.Repetitive Motiono) Responsibilities require occasional repetitive motion.p) X Responsibilities require frequent repetitive motion.q) Responsibilities require constant repetitive motion.Working Conditionsr) X Working conditions include minimal exposure to elements such as odor, noise, dust, chemicals, temperature extremes or airborne pathogens.s) Working conditions include occasional exposure to elements such as odor, noise, dust, chemicals, temperature extremes or airborne pathogens.t) Working conditions include continuous exposure to elements such as odor, noise, dust, chemicals, temperature extremes or airborne pathogens.Exposure to Hazardous Materialsu) X Performance of duties generally does not involve exposure to hazardous materials.v) Performance of duties occasionally involves exposure to hazardous materials.w) Performance of duties frequently involves exposure to hazardous materials. (Biohazardous)Patient Care Conditions (select ALL that are applicable)x) Responsibilities entail exposure to blood and body fluids; standard precautions must be used.y) Responsibilities include transporting, transfer and positioning of patients.z) Incumbent must be continuously prepared to prevent a patient fall.Sensory Requirements (select ALL that are applicable)aa) Performance of duties requires the ability to discern and identify colorsbb) Performance of duties requires the ability to discern sharp from dull and hot from coldcc) Performance of duties requires the ability to hear soft and loud noisesPatient Care/Patient Contact Designation (check only one of the items listed below)Position has a direct impact upon health outcomes of the patient.X Position facilitates the process that may impact patient access to services.__ No patient care/contact, and does not facilitate the patient care process or directly impact health outcomes.This Job Description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, requirements, duties and skills required of personnel so classified. Additional duties and responsibilities that are specific to the Department or Unit are identified and maintained by the Manager as an Addendum to the Job Description. Pay Range: $37.00 - $80.00The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled</p>