<p>Pay Range: $16 - $19 an hour depending on experience.</p> <p>When you work at Rose Senior Living Farmington Hills, you have a front-row seat to the incredible life stories of the wisest people on earth. Even more, you become part of a company that invests in the future of senior living by investing in you. Don't just do a job - be part of an extraordinary life.</p> <p>We are currently seeking a hospitality-driven On-Call Concierge who brings warmth, professionalism, and a genuine commitment to service. This role is often the first point of contact for residents, guests, prospective employees, vendors, and service providers, making it a vital part of the resident and guest experience.</p> <p>As an On-Call Concierge, you will not have a set weekly schedule but will be scheduled as needed to support the community. On-Call team members assist with coverage for planned time off, vacations, call-offs, busy periods, and special events. While weekly hours are not guaranteed, individuals who demonstrate reliability, flexibility, and strong performance are often offered additional shifts and may be considered first when part-time or full-time opportunities become available.</p> <p>Available On-Call Shifts (flexibility available):</p> <p>Monday-Friday</p> <ul> <li>8:00am - 2:15pm </li><li>2:00pm - 8:00pm </li></ul> <p>Saturday-Sunday</p> <ul> <li>8:00am - 2:15pm </li><li>2:00pm - 8:00pm </li></ul> <p>What You'll Do:</p> <ul> <li>Greet all visitors and residents with a warm, professional welcome. </li><li>Provide ongoing telephone coverage and support. </li><li>Enter maintenance work orders via TELS promptly as requests are received to ensure timely service. </li><li>Accept packages, log deliveries, and notify residents accordingly. </li><li>Assist Human Resources and other departments with clerical tasks as needed. </li><li>Resolve resident or visitor concerns with empathy while maintaining organizational expectations and professionalism. </li></ul> <p>Expectations:</p> <ul> <li>You are expected to follow direction from the Lead Concierge and work as a team to ensure smooth transitions and communication across shifts. </li><li>Remaining at the front desk at all times is a key part of this role to maintain visibility and coverage. If you need to use the restroom or step away briefly, please coordinate with someone from the Business Office behind the front desk to ensure coverage. </li><li>Promptly entering work orders into TELS at the time residents report concerns is considered best practice and helps ensure Maintenance receives requests without delay. </li><li>Maintenance is here to support residents - but timely and accurate communication from Concierge is essential to that success. </li></ul> <p>Here are a few of the qualifications we need you to have:</p> <ul> <li>High school diploma or general education degree (GED) required </li><li>Familiarity with Microsoft Office Suite products </li><li>Must demonstrate excellent telephone and communication skills </li></ul> <p>At Rose Senior Living, we understand that our employees work best when they are healthy, happy, and excited about the here and now, as well as the future. For that reason, our benefits go beyond the basics, with your well-being in mind, including:</p> <ul> <li>Competitive wages with annual raises </li><li>20% discount on Edward Rose & Sons Apartments </li><li>Work today, get paid today available through Daily Pay </li><li>Complimentary meal each shift worked </li><li>Paid Time Off earned from day one </li><li>Affordable Medical, Vision, Dental, and full suite of supplemental insurance options available with coverage starting 1st of month after hire </li><li>Health Savings Account (HSA) and Flexible Spending Account (FSA) options </li><li>Confidential & free Employee Assistance Program </li><li>401K savings plan with employer match </li><li>Employee discounts on home furnishings, car rentals, media, and activities </li><li>Unlimited referral bonuses and more! </li></ul> <p>Hospitality Promises:</p> <ul> <li>We greet you warmly, by name and with a smile. </li><li>We treat everyone with courteous respect. </li><li>We anticipate your needs and act accordingly. </li><li>We listen and respond enthusiastically in a timely manner. </li><li>We hold ourselves and one another accountable. </li><li>We make you feel important. </li><li>We embrace and value our differences. </li><li>We ask, "Is there anything else I can do for you?" </li><li>We maintain high levels of professionalism, both in conduct and appearance, at all times. </li><li>We pay attention to details. </li></ul> <p>An employment history & physical exam, tuberculin skin test or chest X-ray, drug screen, criminal background screening, employment references from previous employers, and verification with the OIG list of excluded individuals/entities to confirm your eligibility to work in health care is required.</p> <p>If you're an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement- please apply, we'd love to get to know you!</p> <p>EEO Employer</p>