<p>Description</p> <p>AppFolio is more than a company. We're a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves.</p> <p>LiveEasy by AppFolio is changing the way homeowners and renters manage their move and their homes. We're a service-first software guiding renters and homeowners through their journey while building solutions for our partners, helping them stay engaged with their clients beyond the transaction.</p> <p>The Associate Product Support Specialist - Live Easy serves as the first point of contact for our customers, providing exceptional service and support. The ideal candidate will have excellent communication skills, a positive attitude, and a genuine desire to assist others. In this role, you will respond to customer inquiries, resolve complaints, and collaborate with internal teams to ensure customer satisfaction.</p> <p>Your Impact</p> <ul> <li> <p>Understands customer needs and strives to exceed their expectations through attentive and personalized service.</p> </li><li> <p>Exhibits clear, concise, and effective communication skills, both verbally and in writing, to interact with customers and team members.</p> </li><li> <p>Demonstrates strong analytical skills, with the ability to quickly identify issues and implement effective solutions.</p> </li><li> <p>Respond to customer inquiries via phone, email, and chat in a timely and professional manner.</p> </li><li> <p>Provide accurate and detailed information about products and services.</p> </li><li> <p>Resolve customer complaints and issues with empathy, ensuring a positive resolution</p> </li><li> <p>Maintain comprehensive records of customer interactions, ensuring accuracy and attention to detail.</p> </li><li> <p>Collaborate with other departments to address and resolve customer needs.</p> </li><li> <p>Identify and escalate priority issues to appropriate team members for resolution.</p> </li><li> <p>Stay current with product knowledge and company policies to provide informed assistance.</p> </li></ul> <p>Qualifications</p> <ul> <li> <p>Understands customer needs and strives to exceed their expectations through attentive and personalized service</p> </li><li> <p>Exhibits clear, concise, and effective communication skills, both verbally and in writing, to interact with customers and team members.</p> </li><li> <p>Demonstrates strong analytical skills, with the ability to quickly identify issues and implement effective solutions</p> </li><li> <p>Understands and shares the feelings of others, ensuring customer concerns are addressed with care and consideration.</p> </li><li> <p>Maintains high levels of accuracy in record-keeping and communication, ensuring information is clear and error-free</p> </li><li> <p>Manages multiple tasks efficiently, prioritizing responsibilities to meet deadlines and customer needs.</p> </li><li> <p>Comfortable adjusting to changing circumstances and customer demands, maintaining professionalism and composure.</p> </li></ul> <p>Must have</p> <ul> <li> <p>High school diploma or equivalent; college degree preferred</p> </li><li> <p>Excellent verbal and written communication skills.</p> </li><li> <p>Strong problem-solving abilities and attention to detail.</p> </li><li> <p>Strong skills in using customer service software and tools.</p> </li><li> <p>Ability to multitask and manage time effectively.</p> </li><li> <p>A positive and professional demeanor.</p> </li></ul> <p>Compensation & Benefits</p> <p>The hourly wage that we reasonably expect to pay for this role is $19.50.</p> <p>The actual hourly wage for this role will be determined by a variety of factors, including but not limited to the candidate's skills, education, experience, etc.</p> <p>Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type.</p> <p>Regular full-time employees are eligible for benefits - see here.</p> <p>#LI-EB1</p> <p>About AppFolio</p> <p>AppFolio is the technology leader powering the future of the real estate industry. Our innovative platform and trusted partnership enable our customers to connect communities, increase operational efficiency, and grow their business. For more information about AppFolio, visit appfolio.com.</p> <p>Why AppFolio</p> <p>Grow | We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.</p> <p>Learn | We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.</p> <p>Impact | We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.</p> <p>Connect | We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.</p> <p>Paddle as One.</p> <p>Learn more at appfolio.com/company/careers</p> <p>Statement of Equal Opportunity</p> <p>At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That's why we're a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you're always welcome at AppFolio.</p> <p>By submitting this form, I acknowledge I have reviewed AppFolio's Privacy Policy.</p>