<p>DESCRIPTION</p> <p>The Associate Client Manager supports the Business Manager in executing the mutual business goals of Acosta Group and assigned clients. This role is responsible for managing day-to-day execution, reporting, and client communication for established and growing clients, while ensuring high-quality delivery of programs, promotions, and field execution.</p> <p>This position operates without direct reports and partners cross-functionally with internal teams, field resources, and clients to ensure seamless execution and strong client satisfaction.</p> <p>RESPONSIBILITIES</p> <p>Client Support & Execution Management</p> <ul> <li> <p>Support Business Manager and client teams through execution tracking, reporting, and tactical communication.</p> </li><li> <p>Manage day-to-day responsibilities for assigned known clients, ensuring alignment to client goals and expectations.</p> </li><li> <p>Act as a liaison between clients, marketing, field teams, and internal stakeholders.</p> </li><li> <p>Track key metrics, promotion performance, and execution progress.</p> </li><li> <p>Assist in promotion planning, execution tracking, and post-promotion analysis.</p> </li></ul> <p>Reporting & Analytics</p> <ul> <li> <p>Prepare and deliver weekly and monthly client reports summarizing activity, performance, insights, and recommended actions.</p> </li><li> <p>Conduct post-promotion analysis, category reviews, and performance recaps.</p> </li><li> <p>Review execution data including photos, scoring, and field submissions to ensure quality and compliance.</p> </li><li> <p>Translate data (IRI/Nielsen and internal reporting) into actionable insights for clients and internal stakeholders.</p> </li></ul> <p>Project & Program Coordination</p> <ul> <li> <p>Support new program launches by developing instructions, surveys, store lists, and supporting documentation.</p> </li><li> <p>Create and manage Service Orders (SOs), ensuring accuracy, completeness, and timely updates.</p> </li><li> <p>Maintain service schedules, execution timelines, and reporting cadence across assigned programs.</p> </li><li> <p>Track project deliverables and ensure execution aligns with client expectations and timelines.</p> </li></ul> <p>Quality Control & Execution Oversight</p> <ul> <li> <p>Review field execution submissions (photos, reports, scoring) to ensure compliance and quality standards are met.</p> </li><li> <p>Identify issues, escalate as needed, and track through resolution.</p> </li><li> <p>Ensure consistent execution across markets and programs.</p> </li></ul> <p>Client & Stakeholder Communication</p> <ul> <li> <p>Maintain regular communication with clients, field teams, and internal partners through email, calls, and collaboration tools.</p> </li><li> <p>Respond to client and retailer inquiries or escalations in a timely and professional manner.</p> </li><li> <p>Provide clear updates on performance, risks, and opportunities.</p> </li></ul> <p>Logistics & Operational Support</p> <ul> <li> <p>Coordinate fulfillment and shipping needs related to promotions, displays, inventory, and materials.</p> </li><li> <p>Support inventory tracking and ensure materials are properly allocated and delivered.</p> </li><li> <p>Partner with internal logistics and warehouse teams to maintain execution readiness.</p> </li></ul> <p>Special Projects & Promotions</p> <ul> <li> <p>Assist in coordination of special projects, promotions, and client events, including communication, logistics, and reporting.</p> </li><li> <p>Support program rollouts, updates, and execution requirements for retail initiatives.</p> </li><li> <p>Other assigned duties.</p> </li></ul> <p>QUALIFICATIONS</p> <ul> <li> <p>High School diploma/ GED.</p> </li><li> <p>Bachelor's Degree required.</p> </li><li> <p>1+ year of experience in Sales, Marketing, or Sales Support.</p> </li><li> <p>Understanding of sales processes, promotions, and client management fundamentals.</p> </li><li> <p>Experience with reporting tools, data analysis, and syndicated data (IRI/Nielsen preferred).</p> </li><li> <p>Strong organizational and project coordination skills.</p> </li><li> <p>Ability to manage multiple priorities and meet deadlines.</p> </li></ul> <p>Core Competencies</p> <ul> <li>Strong communication and interpersonal skills. </li><li>Analytical thinking and problem-solving. </li><li>Time management and prioritization. </li><li>Attention to detail and execution excellence. </li><li>Client-focused mindset with a proactive approach. </li><li>Strong interpersonal and highly developed writing skills; acute attention to detail. </li></ul> <p>Physical Requirements:</p> <ul> <li>Sit for extended periods (typically 6+ hours per day) </li><li>Use a computer, including keyboard and mouse, for prolonged periods </li><li>Lift and carry light items (e.g., files, office supplies, laptops, typically 20+ pounds) </li><li>Reach, bend, or stoop occasionally to access files or office materials </li><li>Maintain focus and attention for long periods of desk-based work </li><li>Follow clear directions </li><li>Perform repetitive motions (e.g., typing, clicking) consistently throughout the day </li></ul> <p>ABOUT US</p> <p>Premium Retail Services is a part of Acosta Group - a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.</p> <p>Since 1985, Premium has been a top provider of sales and merchandising services, reshaping retail through innovation and excellence for hundreds of renowned brands across retail categories.</p> <p>With 12,000+ employees across the U.S. and Canada, we are a people-first company, and we strive to ensure our team members enjoy their jobs, feel valued, and emulate our core beliefs - that's why we frequently promote from within. We encourage our employees to innovate and expand new horizons, making internal development our cornerstone. Find your place at Premium - whether it's merchandising, sales or brand advocacy, there's a spot for you on our team.</p> <p>Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.</p> <p>Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.</p> <p>The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)</p> <p>By applying, you agree to our Privacy Policy and Terms and Conditions of Use.</p> <p>#DiscoverYourPath</p> <p>Acosta, and its subsidiaries, is an Equal Opportunity Employer</p> <p>Job Category: Sales Support</p> <p>Position Type: Full time</p> <p>Business Unit: Sales</p> <p>Salary Range: $58,900.00 - $75,000.00</p> <p>Company: Premium Retail Services, LLC</p> <p>Req ID: 29625</p> <p>Employer Description: US_PREMIUM_RS_EMP_DESC</p>