<p>Position Summary/ Objective:</p> <p>Under the direction of the Front Desk Supervisor and/or Manager, the Front Desk Agent will be responsible for providing exceptional guest service to guests, owners, supervisors and associates in a warm and friendly manner. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job.</p> <p>Primary Essential Functions:</p> <ul> <li>All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook. </li><li>Check guests/owners in and out of the resort, answering any questions they may have. </li><li>Meet and exceed guest/owner expectations by providing exceptional customer service by phone or in person. </li><li>Answer a high volume of inbound calls from guests/owners. </li><li>Communicate effectively with guests, owners, supervisors and associates. </li><li>Resolve customer complaints and problems calmly and effectively. </li><li>Obtain or confirm guest information, assign rooms, and activate and distribute keys. </li><li>Occasionally assist guests with loading or unloading luggage utilizing the staircase if necessary. </li><li>Occasionally deliver guest request items to and from rooms. </li><li>Responsible for conducting all responsibilities in a professional and ethical manner. </li><li>Responsible for maintaining a consistent, regular attendance record. </li><li>Adhere to performance standards, company policies and procedures, as they relate to the department. </li></ul>