<p>Join Community</p> <p>Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, "community" is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered - and we couldn't do it without you.</p> <p>Make a Difference</p> <p>This role is part of a team of clinical staff dedicated to implementing innovative care models aimed at enhancing patient care. The individual in this position is responsible for promoting efficiency, increasing access, and improving outcomes within the practice through administrative support to programs and providing patient support to services during afterhours. Staff members are expected to maintain clinical competencies and support the collection of data related to patient and staff satisfaction, quality of care, and operational efficiency. While functioning as an integral team member, the individual will serve as a liaison between the Hospice leadership, frontline caregivers, and patients. Primary responsibilities will vary depending on the specific sub-team to which the staff member is assigned. Staff may also have secondary team assignments based on coverage requirements, ongoing training, and seasonal volume fluctuations</p> <p>Candidates should be comfortable using various technology platforms.</p> <p>Exceptional Skills and Qualifications</p> <p>While functioning as an integral team member, the individual will serve as a liaison between the Hospice leadership, frontline caregivers, and patients. Primary responsibilities will vary depending on the specific sub-team to which the staff member is assigned. Staff may also have secondary team assignments based on coverage requirements, ongoing training, and seasonal volume fluctuations</p> <p>Candidates should be comfortable using various technology platforms.</p> <ul> <li>Diploma from a Medical Assistant program required </li><li>Medical Assistant Certification/Registration is required. Qualifying certifications/registrations: </li></ul> <p>CMA (AAMA), NCMA (NCCT), RMA (AMT), CCMA (NHA), and NRCMA (NAHP)</p> <ul> <li> <p>Properly navigates through the patient chart to respond to questions presented during phone encounters.</p> </li><li> <p>Completes and/or prepares patient refill requests using network refill policies and protocols.</p> </li><li> <p>Prioritize and complete patient call messages. Alert appropriate Triage team on critical symptom messages.</p> </li><li> <p>Communicates with appropriate management or staff to ensure identified problems are resolved.</p> </li><li> <p>Other Inbasket items as assigned</p> </li><li> <p>Properly navigates through the work queues to bereavement services and regulatory requirements.</p> </li></ul> <p>1-2 weeks of mandatory daytime orientation</p> <p>Why Community?</p> <p>At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.</p> <p>Caring people apply here.</p>