<p>Category: CSEA Subscribe: New Job Alerts</p> <p>RSS Job Feed Department: Information Technology Locations: Poughkeepsie, NY Posted: Jul 7, 2025 Closes: Open Until Filled Type: Full-time Position ID: 190078 About Dutchess Community College:</p> <p>About Dutchess Community College:</p> <p>Located in the heart of New York's beautiful and historic mid-Hudson Valley, just 90 minutes north of New York City, Dutchess Community College (DCC) is one of 64 colleges within the State University of New York, the largest comprehensive public higher education system in the country.</p> <p>DCC's strategic direction is guided by four lenses through which we view our work: Students. Learning. Community. Growth. We are committed to respecting individuality, embracing diversity, being "student-ready," partnering with and serving our community inclusively. The College welcomes and seeks to grow pools of prospective employees who share and are anxious to support the institution's core values: Excellence. Collaboration. Engagement. Equity. Innovation.</p> <p>Job Description:</p> <p>DISTINGUISHING FEATURES OF THE CLASS:</p> <p>This is a technical position which involves responsibility for assisting user agencies in resolving problems with existing computer systems. The incumbent works with users in implementing new production jobs and in filling special requests. Work is performed under the general supervision of a higher level employee. Supervision over others is not normal a function of this class.</p> <p>TYPICAL WORK ACTIVITIES:</p> <p>The following is indicative of the level and types of activities performed by incumbents in this title. It is not meant to be all inclusive and does not preclude a supervisor from assigning activities not listed which could reasonably be expected to be performed by an employee in this title.</p> <ol> <li>Receives user problems, referring the user or assigning the problem to the correct area; </li></ol> <p>2 Coordinates problem solving efforts regarding terminals and data communication lines with vendors and system users;</p> <ol start="3"> <li> <p>Supplies supervisor with reports of equipment and data communication problems;</p> </li><li> <p>Assists user departments in implementing new production jobs and special requests;</p> </li><li> <p>Receives and acts on special requests from the private sector for operational services and assists the user community in the development of Ad Hoc reports using data analyzer;</p> </li><li> <p>Maintains project logs and program maintenance logs for system and operational problems using a project tracking system;</p> </li><li> <p>Schedules computer time for job reruns with the supervisor</p> </li><li> <p>Assists in the execution of new or modified job streams and verifies operational documentation;</p> </li><li> <p>Monitors and takes appropriate action using the information available from a voice recorder;</p> </li></ol> <p>FULL PERFORMANCE KNOWLEDGE, SKILLS AND ABILITIES:</p> <p>Good knowledge of the current principles, practices, methods, capabilities and techniques of high speed electronic data processing; good knowledge of user needs and problems; good knowledge of the operation of computers and peripheral equipment; ability to establish and maintain effective working relationships with a wide variety of user agencies; ability to communicate effectively both orally and in writing; ability to follow oral and written instructions; physical condition commensurate with the demands of this position.</p> <p>Requirements:</p> <p>MINIMUM QUALIFICATIONS: EITHER:</p> <p>(A) Associate's Degree in Computer Information Systems (CIS) or a related field;</p> <p>OR: (B) Graduation from high school or possession of a high school equivalency diploma and two (2) years of full-time work experience which primarily involved work in a help desk environment, assisting users in resolving problems;</p> <p>OR: (C) An equivalent combination of training and experience as indicated in (A) and (B) above.</p> <p>NOTE: Your degree or college credit must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education.</p> <p>NOTE: A certification from an accredited educational institution in the subject of computer support or Cloud computing may be substituted for up to a maximum of one year of required work experience.</p> <p>Additional Information:</p> <p>The User Services Liaison position is a Civil Service competitive title, Grade 12, with the starting salary of $54,755. This is a full-time, 35 hours per week, from 12pm-8pm, and a 12-month position.</p> <p>Appointment will be Provisional pending the results of a civil service examination</p> <p>DCC is an AA/EOE employer. Dutchess Community College (College) as part of The State University of New York, in its continuing effort to seek equity in education and employment, and in support of federal and state anti-discrimination legislation, has adopted a policy to provide an educational and employment environment free from unlawful discrimination on the basis of race, color, national origin, religion, creed, age, sex, sexual orientation, disability, gender identity, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction.</p> <p>Application Instructions:</p> <p>To be considered please submit an online application, resume and cover letter electronically by clicking on the APPLY NOW button below.</p> <p>All required documents must be uploaded in order for your application to be reviewed and considered. Please click here to login to check/edit your profile or to upload additional documents.</p> <p>Please click CONTACT US if you need assistance applying through this website.</p> <p>In order to be considered for this position your will also need to complete the Examination or Employment Application (.pdf). This application is used to apply for a civil service examination or job opening that has been announced. The candidate should read the examination or recruitment announcement prior to completing this application to determine the required minimum qualifications for the position. Please read the instructions carefully. Further information can be found under "General Exam Info" and "Important Exam Info" under Dutchess County Department of Human Resources.</p>