<p>Bookmark this Posting Print Preview | Apply for this Job</p> <p>Announcement</p> <p>Details</p> <p>Open Date 12/15/2025 Requisition Number PRN43839B Job Title PS Medical Assistant II Working Title Medical Assistant II Career Progression Track UGR Track Level FLSA Code Nonexempt Patient Sensitive Job Code? Yes Standard Hours per Week 40 Full Time or Part Time? Full Time Shift Day Work Schedule Summary VP Area U of U Health - Academics Department 01775 - EMERGENCY MEDICINE DIVISION Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range $20.55 - $24.82 Close Date 01/31/2026 Priority Review Date (Note - Posting may close at any time) Job Summary</p> <p>The Department of Emergency medicine is recruiting a Medical Assistant II for a new role supporting our clinical operations. The position will focus on patient communication, follow-up, and coordinating care as directed by licensed providers. It will also include general administrative support of our clinical mission. We anticipate most patient interaction for this role will take place over the phone rather than in person.</p> <p>Responsibilities</p> <p>Patient Communication & Care Coordination:</p> <ul> <li>Conduct timely follow-up phone calls with high-risk patients regarding appointments, test results, and care instructions </li><li>Coordinate care transitions and communication with Emergency Department leadership and (ED) case management teams </li><li>Track and follow up on ED lab and imaging results, ensuring timely review and communication with providers </li><li>Support clinical initiatives to improve patient care and patient experience </li></ul> <p>Certification & Compliance Support:</p> <ul> <li> <p>Serve as Department Mask Fit Testing Super User (will be required to complete Super User training with Work Wellness/Employee health upon hire). Responsibilities including: track, schedule, conduct and document annual mask fit tests for department providers.</p> </li><li> <p>Maintenance of electronic certification records for:</p> </li><li> <p>ACLS (Advanced Cardiovascular Life Support)</p> </li><li> <p>PALS (Pediatric Advanced Life Support)</p> </li><li> <p>ATLS (Advanced Trauma Life Support)</p> </li><li> <p>Maintain accurate and up-to-date records of all certifications and notify individuals of upcoming expirations.</p> </li><li> <p>DEA Licenses</p> </li><li> <p>Controlled Substance Licenses</p> </li><li> <p>Medical Licenses</p> </li><li> <p>Notify individuals of upcoming expirations.</p> </li><li> <p>Required Immunizations/TB Testing</p> </li><li> <p>Annual Bridge (LMS) Training</p> </li></ul> <p>Administrative & Liaison Duties:</p> <ul> <li>Act as a central point of contact between clinical staff and administrative department </li><li>Assist with scheduling, documentation, and communication related to ongoing training and compliance requirements </li><li>Support faculty, staff and residents with administrative needs related to credentialing and onboarding </li><li>Outreach and relationship building with external clinical partners </li></ul> <p>Minimum Qualifications</p> <p>Required:</p> <ul> <li>Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system. The eCredential is to be obtained within 30 days of hire. </li></ul> <p>One of the following:</p> <ul> <li>Current Advanced EMT certification with the State of Utah. </li><li>Current certification to practice as a Paramedic in the State of Utah. </li><li>Current certification as a Certified Medical Assistant (CMA) through AAMA </li><li>Currently credentialed in ABR-OE (Assessment-Based Recognition in Order Entry) through AAMA. </li><li>Current certification as a Registered Medical Assistant (RMA) through AMT </li><li>Current certification as a National Certified Medical Assistant (NCMA) through NCCT. </li><li>Current Clinical Medical Assistant Certification through NHA. </li><li>Current certification as a NRCMA - Medical Assistant through the National Association for Health Professionals. </li><li>If candidate is not certified upon hire, they must have completed an accredited Medical Assisting program before date of hire. </li><li>One of the indicated certifications must be obtained within six months of hire. </li></ul> <p>Preferences</p> <ul> <li>Familiarity with hospital or academic medical center operations </li><li>Oral and written fluency in Spanish </li><li>Microsoft Excel experience </li><li>Experience using Cloud-based storage like Box or OneDrive </li><li>Highly detail-oriented with great organization and follow-through </li><li>Strong communication skills </li><li>Proficiency in electronic health records (EHR) </li><li>Ability to manage multiple tasks and deadline in a fast-paced environment </li></ul> <p>Type Benefited Staff Special Instructions Summary Additional Information</p> <p>The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.</p> <p>This position may require the successful completion of a criminal background check and/or drug screen.</p> <p>The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.</p> <p>All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.</p> <p>The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.</p> <p>To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/</p> <p>Online reports may be submitted at oeo.utah.edu</p> <p>https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.</p> <p>Posting Specific Questions</p> <p>Required fields are indicated with an asterisk (*).</p> <ul> <li> <ul> <li>Do you have a current RQI Healthcare Provider eCredential through the University of Utah Health RQI system? If do not have a current RQI Healthcare Provider eCredential, do you agree to obtain your eCredential within 30 days of hire (e.g. complete Basic Life Support Training in the RQI system within 30 days)? </li></ul> </li><li> <p>Yes</p> </li><li> <p>No</p> </li><li> <ul> <li>Do you have one of the eight certifications listed in the qualifications section? </li></ul> </li><li> <p>Yes</p> </li><li> <p>No</p> </li></ul> <p>Applicant Documents</p> <p>Required Documents</p> <ul> <li>Resume </li><li>Cover Letter </li></ul> <p>Optional Documents</p>