<p>Job Posting Title:</p> <p>Senior Epic Data Courier Administrator</p> <ul> <li>--- </li></ul> <p>Hiring Department:</p> <p>Dell Medical School</p> <ul> <li>--- </li></ul> <p>Position Open To:</p> <p>All Applicants</p> <ul> <li>--- </li></ul> <p>Weekly Scheduled Hours:</p> <p>40</p> <ul> <li>--- </li></ul> <p>FLSA Status:</p> <p>Exempt</p> <ul> <li>--- </li></ul> <p>Earliest Start Date:</p> <p>Jun 27, 2025</p> <ul> <li>--- </li></ul> <p>Position Duration:</p> <p>Expected to Continue</p> <ul> <li>--- </li></ul> <p>Location:</p> <p>AUSTIN, TX</p> <ul> <li>--- </li></ul> <p>Job Details:</p> <p>General Notes</p> <p>The Office of Information Technology at the Dell Medical School is seeking a Senior Epic Data Courier Administrator. This position requires candidates to be authorized to work in the U.S. without sponsorship.</p> <p>Purpose</p> <p>The Senior Epic Data Courier Administrator is responsible for managing and maintaining the Epic Data Courier environment to support seamless and secure data migration across Epic environments (e.g., DEV, TEST, PLY, and PRD). This role ensures the integrity, consistency, and timeliness of data movement between environments, supporting application development, testing, and deployment processes.</p> <p>Responsibilities</p> <ul> <li> <p>Maintains and manages Data Courier connections across multiple Epic environments. Monitors and validates data transfers across environments. This includes the ability to deploy and maintain Data Courier interfaces and environment ports.</p> </li><li> <p>Configures Data Courier behavior to align with organizational change control processes. Maintains environment version control.</p> </li><li> <p>Triages and resolves errors in data transfers.</p> </li><li> <p>Collaborates with ServiceNow teams to enforce and refine change management SOPs. Leads troubleshooting efforts during critical incidents.</p> </li><li> <p>Runs and leads Department-level Change Approval Boards (CABs), ensuring rigorous adherence to change control standards.</p> </li></ul> <p>Marginal or Periodic Functions:</p> <ul> <li> <p>Assists with special projects involving data migration or environment setup.</p> </li><li> <p>Provides after-hours or weekend support during major upgrades or go-lives.</p> </li><li> <p>Conducts periodic audits of courier configurations and usage.</p> </li><li> <p>Supports disaster recovery testing and planning.</p> </li><li> <p>Performs other related duties as required</p> </li></ul> <p>KNOWLEDGE/SKILLS/ABILITIES</p> <p>Technical Learning</p> <ul> <li> <p>Quickly grasps technical concepts and applies them effectively.</p> </li><li> <p>Learns new Epic tools and updates rapidly.</p> </li><li> <p>Applies knowledge to troubleshoot courier issues.</p> </li><li> <p>Adapts to evolving system architecture.</p> </li></ul> <p>Problem Solving</p> <ul> <li> <p>Uses logic and data to solve complex problems.</p> </li><li> <p>Diagnoses failed courier transfers.</p> </li><li> <p>Identifies root causes of environment mismatches.</p> </li><li> <p>Develops sustainable solutions.</p> </li></ul> <p>Process Management</p> <ul> <li> <p>Designs and improves workflows for efficiency.</p> </li><li> <p>Streamlines courier group setup.</p> </li><li> <p>Standardizes migration procedures.</p> </li><li> <p>Reduces manual errors.</p> </li></ul> <p>Peer Relationships</p> <ul> <li> <p>Builds strong working relationships across teams.</p> </li><li> <p>Collaborates with analysts and developers.</p> </li><li> <p>Shares knowledge and best practices.</p> </li><li> <p>Resolves conflicts constructively.</p> </li></ul> <p>Planning</p> <ul> <li> <p>Sets objectives and aligns resources effectively.</p> </li><li> <p>Schedules migrations with minimal disruption</p> </li><li> <p>Coordinates with project timelines</p> </li><li> <p>Prepares for upgrade windows</p> </li></ul> <p>Organizational Agility</p> <ul> <li> <p>Understands how to get things done in complex systems.</p> </li><li> <p>Navigates change control processes.</p> </li><li> <p>Aligns with IT governance.</p> </li><li> <p>Communicates effectively with leadership.</p> </li></ul> <p>Written Communications</p> <ul> <li> <p>Writes clearly and concisely.</p> </li><li> <p>Documents procedures and issues.</p> </li><li> <p>Prepares audit logs.</p> </li><li> <p>Communicates technical details to non-technical users.</p> </li></ul> <p>Required Qualifications</p> <ul> <li> <p>Bachelor's degree in Information Technology, Health Informatics, Computer Science, or a related field.</p> </li><li> <p>Minimum 5 years of experience in Epic environment management, application support, or data migration in a healthcare IT setting.</p> </li><li> <p>Epic Data Courier Certification (current and in good standing).</p> </li><li> <p>Proven experience running Change Approval Boards and enforcing change control protocols.</p> </li><li> <p>Strong working knowledge of: Item Profile Groups, Content Management, Data Courier interface build and configuration, Multi-environment Epic system administration</p> </li><li> <p>Experience resolving CID and UCI conflicts across environments.</p> </li><li> <p>Familiarity with change control processes and ServiceNow workflows.</p> </li></ul> <p>Relevant education and experience may be substituted as appropriate.</p> <p>Preferred Qualifications</p> <ul> <li> <p>5+ years of experience with Epic Data Courier, including experience in a large, multi-entity healthcare system.</p> </li><li> <p>Epic Bridges Core Analyst badge or certification.</p> </li><li> <p>Experience supporting EMR implementation from the ground up.</p> </li><li> <p>Strong communication and documentation skills.</p> </li></ul> <p>Salary Range</p> <p>$92,000+ depending on qualifications</p> <p>Working Conditions</p> <ul> <li> <p>Standard office equipment.</p> </li><li> <p>Repetitive use of a keyboard.</p> </li></ul> <p>Required Materials</p> <ul> <li> <p>Resume/CV</p> </li><li> <p>3 work references with their contact information; at least one reference should be from a supervisor</p> </li><li> <p>Letter of interest</p> </li></ul> <p>Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.</p> <p>Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.</p> <ul> <li>--- </li></ul> <p>Employment Eligibility:</p> <p>Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.</p> <ul> <li>--- </li></ul> <p>Retirement Plan Eligibility:</p> <p>The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.</p> <ul> <li>--- </li></ul> <p>Background Checks:</p> <p>A criminal history background check will be required for finalist(s) under consideration for this position.</p> <ul> <li>--- </li></ul> <p>Equal Opportunity Employer:</p> <p>The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.</p> <ul> <li>--- </li></ul> <p>Pay Transparency:</p> <p>The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.</p> <ul> <li>--- </li></ul> <p>Employment Eligibility Verification:</p> <p>If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.</p> <ul> <li>--- </li></ul> <p>E-Verify:</p> <p>The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:</p> <ul> <li>E-Verify Poster (English) [PDF] </li><li>E-Verify Poster (Spanish) [PDF] </li><li>Right To Work Poster (English) [PDF] </li><li>Right To Work Poster (Spanish) [PDF] </li><li>--- </li></ul> <p>Compliance:</p> <p>Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.</p> <p>The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.</p>