<p>Clinical Office Assistant Lead Who we are La Clnica de La Raza is a community based health center committed to providing culturally appropriate high quality and accessible health care to the diverse communities of the San Francisco Bay Area We have spent over 40 years advocating for and creating a health home for the many that have been denied access to care As health care activists we are dedicated to ensuring that individuals who do not have healthcare coverage receive the same quality healthcare as those who do From our genesis as a community health center in 1971 we understood that we cannot heal our communities without also addressing the economic and social factors that affect health Many times this requires that we go outside and provide services in other settings that link individuals to our health center for preventive and primary care Over 90000 individuals come to La Clnica because it is a welcoming place that addresses the whole person coordinating and connecting them to a broad network of services to improve and maintain their health and well being While we are still known for our activism and spirit of social justice we are also proud to have grown into a sophisticated provider of primary health care services with 35 sites across Alameda Contra Costa and Solano counties Who you are We are looking for a Lead Clinical Office Assistants who is inspired to deliver a great experience to our patients and who want to play an important role in patient centered care Clinical Office Assistants are the first face and point of contact with our patients You will be challenged to be an efficient taskmaster while at the same time providing a human touch and excellent overall patient experience Many people excel in one of these areas but it takes someone with a special combination of skills and character to do both To be successful you need to enjoy interacting with people from diverse backgrounds to feel energized by a fast paced clinic environment and remain cool under pressure even when serving a person who is upset disrespectful or impatient You should have a successful history of being responsible reliable and capable of solving problems while being friendly and helpful in seeking ways to support other care team members Major Areas of Responsibility include but are not limited to Customer Service Welcome patients and visitors ascertain purpose of visit and register patients in the appropriate electronic systemDetermine source of payment by verifying program eligibility in government insurance plansCollect payment for services rendered operate cash register and maintain an accurate tillHear and resolve patient complaints or escalate to supervisors appropriatelyParticipate in problem solving to ensure that targets for revenue and customer satisfaction are metAnswer telephone inquiries and provide information or route incoming telephone calls to the appropriate person or departmentSchedule confirm and process appointments Collaborate with Care Teams to help patients meet health goals including routine health maintenance itemsCollaborate with Registration staff and leadership to ensure patients have adequate and accurate insurance coverage for all visitsGeneral Office Duties Perform general office duties such as sorting mail filing and photocopyingReceive and route messages or documents such as laboratory results to appropriate staffRetrieve and enter data into medical records systemAssist patients in completing formsOperate standard office equipment including computer calculator fax and copy machinesScreen and monitor requests completing or routing as assignedInventory stock order and verify receipt of medical lab or office supplies or equipmentPerform record keeping duties as requiredCommitment to Quality Contribute to a welcoming clinical space and healthy work environment through proactive relationship building direct communication and practicing sound judgmentCommunicate and work effectively with all members of the care team to best serve patientsParticipate fully in huddles staff meetings team building activities and assigned development opportunitiesAdhere to La Clnicas ethical and professional standards including policies and proceduresComplete required trainings and policy acknowledgements in timeframes grantedPerform other related duties as requiredKnowledge Knowledge of office procedures and processesEffective approaches to customer service deliveryModern medical office and computer systems and applicationsKnowledge of Electronic Health Records and Electronic Practice Management systems preferredAbilities In conjunction with Clinic Manager or Supervisor be responsible for overall coordination of the COA activities in the sectionAssist advise and coach COAs on day to day tasks and workflows as well as professional interactions and developmentMaintain COA schedulesShare day to day COA functions as necessaryIdentify and solve problems in a timely mannerServe as expert for insurance related processes procedures and questionsWork closely with Registration staff to ensure patients insurance coverage is accurate and if under or uninsured that they are assisted to apply for whatever additional coverage they are eligible forServe as a key resource for section in the development of the Team Based Care approach to delivering patient care services and clinic flowParticipate in interview panelsHelp resolve patient complaintsInteract effectively with on site security staffProvide support and serve as liaison for all section members as neededParticipate in training programs; attend staff meetings and case conferences as requiredPerform other duties as assignedDemonstrate good judgment in identifying effective solutions or approaches to customer service related problemsAbility to maintain strict confidentiality regarding patient informationClear and effective written and verbal communication skills in EnglishAbility to follow oral and written instructionsBilingual in English and Spanish requiredAbility to perform arithmetic calculationsMinimum typing speed of 25 30 wpmSelf motivated and able to work independently as well as collectively to complete daily tasksAbility to perform detailed administrative work methodically with speed and accuracyDemonstrate flexibility and ability to accept changes gracefullyAbility to work professionally and collaboratively in a team environmentAbility to work across cultures and demonstrate support of diversity equity and inclusionAbility to participate with other staff in Saturday andor evening rotation as requiredOther Certifications and Experience High school diplomaequivalent1 or more years of experience in a clinical or similar professional office setting Customer service roles and continuous volunteer experience will also be consideredMeet all health clearances required for healthcare settingsMedical Office Assistant Certification preferred Salary 2215 2906 per hour</p>