<p>Technical/Functional Skills</p> <ul> <li>Hands on experience on Pharma MES system. </li><li>Prefer to have POMSnet Manufacturing execution System experience. </li><li>Experience with Validation Testing practices in GxP environments. </li><li>Knowledge on control systems operation. </li><li>Should possess good communication and analytical skills </li><li>Should have extensive exposure to Change Management process. </li><li>Issue response and management through ticketing systems, adhering to the established processes </li><li>For the ongoing deployments and developments, collaborate with business/end users to elicit, author, review, and improve user stories </li><li>Escalate and follow-up in a timely manner on any issues that might affect the overall project quality </li><li>Build relationships with customers, patients and end users by answering service (non-clinical) questions </li><li>Administer application user creation, user training, compendium building, SOPs and training documentations, production support, troubleshooting and monitoring </li><li>Available for on-call support as and when needed. </li><li>Have customer first mindset and be accountable for application support of public facing customer portals and internal MFG applications. </li></ul> <p>Experience Required 6+</p> <p>Roles & Responsibilities Manage Customer Deliverables and timely reporting</p> <p>Corodinating with Customer and Offshore Folks</p> <p>Support of POMS MES system</p> <p>Salary Range: $110,000-$140,000 a year</p> <p>TCS Employee Benefits Summary:</p> <p>Discretionary Annual Incentive.</p> <p>Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.</p> <p>Family Support: Maternal & Parental Leaves.</p> <p>Insurance Options: Auto & Home Insurance, Identity Theft Protection.</p> <p>Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.</p> <p>Time Off: Vacation, Time Off, Sick Leave & Holidays.</p> <p>Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.</p> <p>#LI-SP1</p>