<p>Piper Companies is seeking a Level I Analyst to join a large, well-established regional healthcare system headquartered in Philadelphia, PA. This role is part of the organization's central IT Solutions Center and provides first-line technical support to clinicians, administrative staff, and operational teams across multiple sites. The ideal candidate is reliable, eager to grow in IT, and able to communicate effectively with a wide range of users.</p> <p>RESPONSIBILITIES:</p> <ul> <li>Resolve Level 1 issues via phone and remote support </li><li>Troubleshoot hardware/software across Windows, MacOS, iOS, and Android, including encryption </li><li>Support enterprise and desktop applications </li><li>Handle printer access, installations, and driver updates </li><li>Perform password resets and remote access support </li><li>Follow ITIL-based help desk processes and document tickets accurately </li><li>Maintain awareness of IT security, HIPAA, and compliance requirements </li><li>Interact professionally with staff and visitors in alignment with organizational values </li></ul> <p>QUALIFICATIONS:</p> <ul> <li>High School Diploma required </li><li>Baseline IT troubleshooting knowledge from internship, coursework, or hands-on experience </li><li>Strong communication skills and ability to support diverse user groups </li><li>Dependable, professional, and eager to grow in an IT environment </li><li>Ability to follow procedures in a high-volume support setting </li></ul> <p>COMPENSATION & TERMS:</p> <ul> <li>Pay Rate: $20-$23/hour </li><li>Employment Type: Contract-to-Hire, 1 year contract, with potential for extension or conversion </li><li>Onsite Requirement: 2 days/week onsite at any location within the healthcare system's Philadelphia-area network </li></ul> <p>This job opens for applications on (02/23/2026). Applications will be accepted for at least 30 days from the posting date.</p> <p>Keywords: Level I Analyst, Tier 1 Support, Service Desk, IT Support, Technical Support, Troubleshooting, Healthcare IT, Hospital IT, ITIL, HIPAA, Remote Support, Ticketing Systems, Windows, MacOS, iOS, Android, Printer Support, Entry-Level IT, Philadelphia IT Jobs</p>