<p>Company Overview and Culture</p> <p>EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 55,000 employees spanning six continents. For more information, visit http://www.exlservice.com.</p> <p>About EXL Health</p> <p>We leverage Human Ingenuity and domain expertise to help clients improve outcomes, optimize revenue and maximize profitability across the healthcare ecosystem. Technology, data and analytics are at the heart of our solutions. We collaborate closely with clients to transform how care is delivered, managed and paid.</p> <p>EXL Health combines deep domain expertise with analytic insights and technology-enabled services to transform how care is delivered, managed, and paid. Leveraging Human Ingenuity, we collaborate with our clients to solve complex problems and enhance their performance with nimble, scalable solutions. With data on more than 260 million lives, we work with hundreds of organizations across the healthcare ecosystem.</p> <p>We help payers improve member care quality and network performance, manage population risk, and optimize revenue while decreasing administrative waste and reducing health claim expenditures. We help Pharmacy Benefit Managers (PBMs) manage member drug benefits and reduce drug spending while maintaining quality. We help provider organizations proactively manage risk, improve outcomes, and optimize network performance. We provide Life Sciences companies with enriched data, insights through advanced analytics and data visualization tools to get the right treatment to the right patient at the right time.</p> <p>EXL is seeking a detail-oriented Leader of Operations, Correspondence Quality to join our EXL Pittsburgh office. This is your opportunity to shape the future of our correspondence quality and drive excellence in our Digital Processing Center and Payment Services department.</p> <p>EXL Health Office: 111 Ryan Court, Pittsburgh, PA 15205</p> <p>As our Leader of Operations, you'll ensure all outgoing communications meet our high standards for accuracy, timeliness, and consistency, while driving your team to peak performance. If you are passionate about continuous process improvement, we invite you to join our team and take your career to the next level.</p> <p>Key Responsibilities:</p> <ul> <li>Oversee the quality audit process for all correspondence to ensure it meets organizational quality standards. </li><li>Supervise, train, and mentor a team of quality analysts to ensure optimal performance and adherence to departmental standards. </li><li>Analyze workflow and identify opportunities for process improvements that enhance accuracy, efficiency, and customer satisfaction. </li><li>Identify and address quality issues or errors, and work with the team to resolve them in a timely manner and implement measures to eliminate recurring issues. </li><li>Set daily, weekly, and monthly goals for the team and provide regular feedback on performance. </li><li>Develop and maintain documentation related to quality standards, processes, and procedures. </li><li>Generate and track quality reports and metrics, providing insights on team performance, error rates, and process efficiency. </li><li>Collaborate with other departments to streamline operations and ensure alignment with company goals. </li><li>Ensure the team adheres to all compliance regulations and organizational guidelines regarding correspondence. </li></ul> <p>Qualifications:</p> <p>Required</p> <ul> <li>Bachelor's degree in Business, Communication, English, Journalism, or related field, or equivalent work experience. </li><li>3+ years in a supervisory role, preferably in a mail room correspondence or quality environment. </li><li>Experience managing or leading teams in a fast-paced, detail-oriented setting. </li></ul> <p>Preferred</p> <ul> <li>Previous proofreading experience. </li><li>Strong leadership and team management skills, with a focus on mentorship and development. </li><li>Excellent attention to detail and a keen eye for identifying inconsistencies or errors in letters and correspondence. </li><li>Critical thinking and problem solving. </li><li>Ability to work with cross-functional teams. </li><li>Ability to sit and or stand for an extended period of time. </li><li>Ability to manage multiple tasks simultaneously while maintaining high standards of quality. </li><li>Strong written and verbal communication skills. </li><li>Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). </li></ul> <p>What We Offer:</p> <ul> <li>EXL Health offers an exciting, fast paced, and innovative environment, which brings together a group of sharp and entrepreneurial professionals who are eager to influence business decisions. </li><li>From your very first day, you get an opportunity to work closely with highly experienced, world class Healthcare consultants. </li><li>You can expect to learn many aspects of businesses that our clients engage in. You will also learn effective teamwork and time-management skills - key aspects for personal and professional growth. </li><li>We provide guidance/ coaching to every employee through our mentoring program wherein every junior level employee is assigned a senior level professional as advisors. </li><li>Sky is the limit for our team members. The unique experiences gathered at EXL Health sets the stage for further growth and development in our company and beyond. </li></ul> <p>EEO/Minorities/Females/Vets/Disabilities</p> <p>To view our total rewards offered click here -> https://www.exlservice.com/us-careers-and-benefits</p> <p>Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to: location and experience. The base salary range listed is just one component of EXL's total compensation package for employees. Other rewards may include bonuses, as well as a Paid Time Off policy, and many region specific benefits.</p> <p>Please also note that the data shared through the job application will be stored and processed by EXL in accordance with the EXL Privacy Policy.</p> <p>Application & Interview Impersonation Warning - Purposely impersonating another individual when applying and / or participating in an interview in order to obtain employment with EXL Service Holdings, Inc. (the "Company") for yourself or for the other individual is a crime. We have implemented measures to deter and to uncover such unlawful conduct. If the Company identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s).</p> <p>EXL may use artificial intelligence to create insights on how your candidate information matches the requirements of the job for which you applied. While AI may be used in the recruiting process, all final decisions in the recruiting and hiring process will be taken by the recruiting and hiring teams after considering a candidate's full profile. As a candidate, you can choose to opt out of this artificial intelligence screening process. Your decision to opt out will not negatively impact your opportunity for employment with EXL.</p> <p>Other details</p> <ul> <li>Pay Type Hourly </li><li>Employment Indicator Regular </li><li>Min Hiring Rate $21.63 </li><li>Max Hiring Rate $23.40 </li><li>Required Education Bachelor's Degree </li></ul> <p>Apply Now</p> <ul> <li>111 Ryan Ct, Pittsburgh, PA 15205, USA </li><li>Allegheny County, PA, USA </li><li>Bethel Park, PA, USA </li><li>Carnegie, PA 15106, USA </li><li>McKeesport, PA, USA </li><li>Pennsylvania, USA </li><li>Pittsburgh, PA, USA </li><li>United States </li></ul>