<p>This position is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations. Adheres to the company's standards of quality and professionalism.</p> <p>Benefits</p> <ul> <li>Full Time Associates qualify for benefits (Medical, Dental, Vision, PTO, 401K) </li></ul> <p>Job Duties</p> <ul> <li>Anticipates and responds to guests in a friendly and positive manner </li><li>Responsible for providing the highest level of service </li><li>Process check-ins and check-outs, verify billing, create reservations, and process special requests </li><li>Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services </li><li>Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary </li><li>Understands and follows the company guest service recovery program </li><li>Follows proper selling techniques and ensures strategies are utilized to maximize room revenues </li><li>Monitors room availability, follows restrictions, and all booking policies and procedures </li></ul> <p>Education: High school diploma or GED required</p> <p>Rate: $17.00 per hour</p> <p>CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more! For benefits offered to regular part-time or on-call employees, please email benefits@csmcorp.net.</p>