<p>Description</p> <p>We're seeking a Bilingual (English/Spanish) Medical Front Desk Receptionist to be the welcoming face of our clinic. This part-time position works Mondays, Thursdays, Fridays, and rotating Saturday mornings. In this role, you'll play a vital part in ensuring a smooth patient experience - from scheduling and registration to payments and providing exceptional customer service.</p> <p>Key Responsibilities</p> <p>Patient Flow & Scheduling</p> <ul> <li>Greet patients warmly and ensure efficient check-in and registration. </li><li>Schedule appointments, answer phones, screen calls, and prioritize urgent medical needs. </li><li>Make appointment reminder calls to patients the day before their visit. </li></ul> <p>Registration & Payments</p> <ul> <li>Verify and update patient personal and financial information. </li><li>Charge the correct fees, explain payment policies, and collect payments at the time of service. </li><li>Communicate clearly about sliding fee discounts and required documentation. </li></ul> <p>Customer Service & Clinic Support</p> <ul> <li>Provide information and assistance regarding insurance billing and charges. </li><li>Maintain patient account accuracy by scanning and updating records in the EMR system. </li><li>Keep providers informed of patient arrivals and schedule changes to minimize wait times. </li><li>Handle incoming mail and faxes for distribution to the correct departments. </li></ul> <p>Administrative & Facility Duties</p> <ul> <li>Complete daily opening and closing checklists. </li><li>Maintain a clean, organized, and well-stocked front desk and waiting area. </li><li>Support clinic operations by assisting with other administrative tasks as needed. </li></ul> <p>Requirements</p> <p>Required:</p> <ul> <li>High School Diploma or equivalent. </li><li>Ability to communicate fluently in Spanish and English (speaking, reading, and writing). </li><li>Strong data entry accuracy and computer skills (Microsoft Word, Excel, Outlook). </li><li>Excellent communication, customer service, and organizational skills. </li></ul> <p>Preferred:</p> <ul> <li>Experience in a healthcare or clinic setting. </li><li>Familiarity with Electronic Medical Records (EMR) systems (USIS, ECW, Help2). </li><li>Knowledge of medical billing and collections. </li></ul> <p>What We're Looking For</p> <ul> <li>A friendly, professional demeanor with the ability to make patients feel welcomed and cared for. </li><li>Flexibility, adaptability, and a team-oriented attitude. </li><li>Ability to stay organized and focused in a fast-paced environment. </li><li>Comfort handling confidential information with professionalism. </li></ul> <p>Work Environment</p> <ul> <li>General office and clinic environment with moderate noise. </li><li>Prolonged sitting, standing, talking, and computer use. </li><li>May occasionally be exposed to hazardous chemicals or bodily fluids (PPE provided). </li></ul> <p>Why You'll Love Working Here:</p> <ul> <li>Opportunity to make a meaningful difference in the lives of our patients. </li><li>Supportive team culture in a mission-driven healthcare setting. </li><li>Ongoing training and growth opportunities. </li></ul>