<p>R10068670 Customer Support Representative (Open)</p> <p>Location:</p> <p>Largo, FL (Retail Solutions) - Management</p> <p>How will you CONTRIBUTE and GROW?</p> <p>The Customer Support specialist is responsible for resolving customer issues, concerns, escalations and inquiries. The support specialist performs daily responsibilities via email & via phone to ensure that our customer needs are being taken care of with efficient and effective service and resolution.</p> <ul> <li> <p>Review and resolve assigned issues and inquiries</p> </li><li> <p>Ensure mandatory Queue coverage</p> </li><li> <p>Cancellations and Rejections</p> </li><li> <p>Assist and Support EspriGas "TMG" customer request</p> </li><li> <p>Ability to assist and manage department mailboxes</p> </li><li> <p>Serve as communicator between Customer Service and Key Accounts</p> </li><li> <p>Ability to work with Airgas internal associates across the organization</p> </li><li> <p>Assist with overflow calls</p> </li><li> <p>Rush Deliveries</p> </li><li> <p>Assist with Non-Strategic Return Labels</p> </li><li> <p>Manage FTO's</p> </li><li> <p>Order Entry for Esprigas</p> </li><li> <p>Assist with problem solving for Esprigas</p> </li><li> <p>Assist with Escalations</p> </li></ul> <p><strong><strong><strong><strong><strong>____</strong></strong></strong></strong></strong></p> <p>Are you a MATCH?</p> <p>To perform this job successfully within a timely manner with a sense of urgency for our customer needs. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <p><strong><strong><strong><strong><strong>____</strong></strong></strong></strong></strong></p> <p>We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.</p> <p>We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates.</p> <p>Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program for dependent children.</p> <p>_<strong><strong><strong><strong><strong>____</strong></strong></strong></strong></strong></p> <p>Your differences enhance our performance</p> <p>At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.</p> <p>We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.</p> <p>_<strong><strong><strong><strong><strong>____</strong></strong></strong></strong></strong></p> <p>Equal Employment Opportunity Information</p> <p>We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.</p> <p>Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.</p> <p>Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.</p> <p>_<strong><strong><strong><strong><strong>____</strong></strong></strong></strong></strong></p> <p>California Privacy Notice</p>