<p>Summary: The Site Manager leads the planning, guiding, and coordinating Heart of Ohio Family Health (HOFH) clinic operations. Maintain focus on service and operational excellence. The primary responsibilities of this position are:</p> <ul> <li>Supervise all clinic staff (excluding providers, referrals, and enabling services). </li><li>Fostering cohesion among all clinic locations. </li><li>Manage and coordinate the development and implementation of policies and procedures related to HOFH patient care. </li></ul> <p>Reports to: Director of Operations</p> <p>Manages: Assistant Site Manager</p> <p>Dress Requirement: Business Casual</p> <p>Work Schedule:</p> <p>Monday through Friday</p> <p>Times are subject to change due to business necessity.</p> <p>Non-Exempt</p> <p>Job Duties:</p> <ul> <li>Oversee the daily operations of the health centers and coordinate the work activities and management of the assistant site manager, front desk, medical assistant, LPN, and RN. </li><li>Functions capably in clinical and administrative support positions within the practices. </li><li>Works with leadership to identify opportunities and problems and initiates clinic decision-making and problem-solving plans. </li><li>Implement office policies and procedures. </li><li>Works with the appropriate staff in the office, assures provider schedules are at a level to achieve identified benchmarks, and apprises leadership of any issues in regards to achieving benchmark </li><li>Enforce training procedure for direct reports </li><li>Ensure staffing levels at the clinic based on site productivity and patient needs </li><li>Participates in interviewing, hiring, and orientation of new staff at the clinic </li><li>Assures employee evaluations are completed promptly and appropriate goals are set for the supervised staff. Make recommendations for salary adjustments. </li><li>Providers oversight of bi-weekly employee timesheets and monitor time clock activities. </li><li>In conjunction with the Medical Direct and Director of Operations, identifies areas of concern for providers and brings forward for resolution and feedback/follow-up. </li><li>Works with the Quality Manager and others as appropriate in the areas of UDS, PCMH, ACO, and other initiatives and participates in meetings regarding these and other quality initiatives as appropriate. </li><li>Works with Quality to assess improvements made in systems or processes, system efficiency, innovation, and creativity, as well as commitment to generating new solutions and ideas. </li><li>Complies with all laws, regulations, policies, and procedures of the Health Centers. </li><li>Allocate time as necessary between the designated service sites. </li><li>Attend assigned management meetings. </li><li>Must be able to perform duties of staff supervising when or as necessary. </li><li>Ensure that subordinate staff work efficiently, professionally, and cooperatively. </li><li>Attend outside training, seminars, conferences, etc., as required. </li><li>Handles facility maintenance and all supplies. </li><li>Other duties or Special projects as assigned. </li></ul> <p>Job Qualifications (Experience, Knowledge, Skills and Abilities)</p> <ul> <li>Master's degree in health administration, public health in healthcare management, business administration, public administration, nursing, or equivalent required. Bachelor's Degree at minimum. </li><li>At least five years of progressively responsible management-level experience in Health Care Management. </li><li>Require prior experience in managing an office in healthcare. </li><li>Require prior experience in successfully managing direct reports. </li><li>Prior experience in coding and billing in the medical industry is required. </li><li>Require intermediate knowledge of computer software: Microsoft Word, Excel. </li><li>Require knowledge of patient scheduling software (preferably EPIC). </li><li>Ability to travel between both sites as well as attend other off-site activities/events as required. </li><li>Ability to manage employee relations pertaining to direct reports to provide smooth and pleasant work harmony and team building. </li><li>Excellent understanding of customer service as related to medical service delivery. </li><li>Able to build an effective team environment. </li></ul> <p>Facility Environment:</p> <p>Heart of Ohio Family Health operates in multiple locations, in Columbus, OH area. All facilities have a medical office environment with front-desk reception area, separate patient examination rooms, nursing stations, pharmacy stock room, business offices, hallways and private toilet facilities. All facilities are ADA compliant. This position's primary work area is in an office setting shared by other co-workers with similar tasks and functions.</p> <p>The work area is:</p> <ul> <li>kept at a normal working temperature and sanitized daily </li><li>maintains standard office environment furniture with adjustable chairs </li><li>maintains standard office equipment; i.e., computer, copier, fax machine, etc. at a normal working height </li></ul>