<p>Job Title: Field services Engineer</p> <p>Location : White plains NY</p> <ul> <li>Please note, this role is not able to offer visa transfer or sponsorship now or in the future* </li></ul> <p>Job Summary -</p> <p>Field Services Engineer provides onsite and remote technical support for hardware, software, and network issues. They install, troubleshoot, and maintain IT infrastructure while ensuring minimal downtime. The role involves direct customer interaction, incident resolution, and adherence to SLAs and safety standards.</p> <p>Key Responsibilities -</p> <ul> <li>Provide onsite and remote support for hardware, software, network, and peripheral issues </li><li>Install, configure, and maintain desktops, laptops, servers, printers, and network devices </li><li>Diagnose and resolve incidents within defined SLAs, escalating when required </li><li>Perform break/fix, IMAC (Install, Move, Add, Change), and preventive maintenance activities </li><li>Coordinate with remote support teams and vendors for complex issue resolution </li><li>Ensure compliance with security, safety, and customer policies while working onsite </li><li>Document incidents, resolutions, and asset updates accurately in ticketing systems </li></ul> <p>Essential Skill required</p> <ul> <li>Strong troubleshooting skills for hardware, software, and network issues </li><li>Hands on experience with desktops, laptops, servers, printers, and peripheral devices </li><li>Working knowledge of Windows OS, basic networking (LAN/WAN), and ITSM tools Ability to perform IMAC, break/fix, and onsite support activities independently Good communication and customer handling skills </li><li>Ability to work under pressure and meet SLA commitments </li><li>Awareness of security, safety, and compliance standards </li></ul> <p>Education Qualifications required :-</p> <ul> <li>Diploma or Bachelor's degree in Computer Science, Information Technology, Electronics, or a related field </li></ul> <p>Salary and Other Compensation:</p> <p>The annual salary for this position is between $ 63,000 to $74,500 depending on experience and other qualifications of the successful candidate.</p> <p>This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.</p> <p>Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:</p> <ul> <li>Medical/Dental/Vision/Life Insurance </li><li>Paid holidays plus Paid Time Off </li><li>401(k) plan and contributions </li><li>Long-term/Short-term Disability </li><li>Paid Parental Leave </li><li>Employee Stock Purchase Plan </li></ul> <p>Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.</p>