<p>Position Summary:</p> <p>The Desktop Support Technician works as a member of a healthcare IT support team. The team is tasked with IT equipment installation, maintenance, and daily support for 5000+ employees and 7000+ computers, located at the UT Medical Center - Knoxville, TN and other offices in eastern Tennessee. Technician tasks include the following:</p> <ul> <li> <p>Unboxing, setup, configuring, and installation of new hardware</p> </li><li> <p>Providing in-person user support</p> </li><li> <p>Providing support over the phone, through e-mail, and chat services</p> </li><li> <p>Installation, configuring, and maintenance of operating systems</p> </li><li> <p>Software configuration and updates</p> </li><li> <p>Secure disposal of old equipment</p> </li><li> <p>Warranty transactions</p> </li><li> <p>If assigned to the eastern Tennessee zone, some travel required</p> </li><li> <p>Weekend and on-call rotation</p> </li><li> <p>Working from and updating ticketing system</p> </li><li> <p>Driving company vehicles to transport equipment</p> </li><li> <p>Other duties as assigned</p> </li></ul> <p>The Desktop Support team works with a wide variety of modern and legacy operating systems and applications.</p> <p>Position Qualification:</p> <p>Requirements:</p> <ul> <li> <p>2+ years of computer troubleshooting experience or equivalent education</p> </li><li> <p>Ability to push, pull, and lift up to 60lbs</p> </li><li> <p>Ability to move in and out of small spaces, and bend over and under desks</p> </li><li> <p>Ability to type</p> </li><li> <p>Ability to think logically and have good judgement</p> </li><li> <p>Ability to provide excellent customer service in-person and over the phone</p> </li><li> <p>Ability to communicate with others and help them use their computer equipment</p> </li><li> <p>Have an excellent understanding of how computers and associated technology work together</p> </li><li> <p>Have a valid drivers license</p> </li><li> <p>Some significant amount of walking could be required to provide support to customers all over the hospital campus</p> </li></ul> <p>Preferred:</p> <ul> <li> <p>Experience supporting healthcare IT</p> </li><li> <p>Experience working in IT support</p> </li><li> <p>Experience providing excellent customer service</p> </li><li> <p>A+ Certification, or other relevant certification(s)</p> </li></ul>