<p>JobID: 77606</p> <p>Category: Client Service Management</p> <p>JobSchedule: Full time</p> <p>Posted Date: 2026-05-29T17:52:10+00:00</p> <p>JobShift: Day</p> <p>Base Salary Min: 52000</p> <p>We're seeking a future team member for the role of Specialist, Client Service Management II to join our Managed Account Solutions platform. This role is located in Berwyn, PA.</p> <p>In this role, you'll make an impact in the following ways:</p> <ul> <li>Work with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY. </li><li>Support clients in addressing and resolving complex operational and technical issues and ensure requests are executed. </li><li>Apply advanced problem-solving skills, judgment, and experience to analyze information and deliver high-quality service to a specialized client base. </li><li>Provide clients with information related to BNY Mellon's products and services across multiple lines of business and geographies, leveraging an in-depth understanding of broader BNY Mellon offerings. </li><li>Proactively assist clients in reviewing potential business needs and direct them to appropriate resources at BNY Mellon. </li><li>Resolve complex or non-routine client issues or inquiries as needed. </li><li>Use in-depth knowledge of client issues and needs to contribute to business development efforts and propose expanded offerings for front office consideration. </li><li>Lead and participate in internal activities and initiatives designed to improve the client experience and help develop process improvements. </li><li>Support multiple, complex client accounts and provide guidance to less experienced team members. </li></ul> <p>To be successful in this role, we're seeking the following:</p> <ul> <li>Bachelor's degree or the equivalent combination of education and experience is required. </li><li>3-5 years of total work experience preferred. </li><li>Experience in an operational area and/or client services preferred. </li></ul>